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HP Touchsmart 520 Series PCs - CD/DVD Drive Is Not Detected (Windows 7)

This document applies to HP Touchsmart 520 Series PCs with Windows 7.
When you try to burn or read a disc, nothing happens or an error stating that the drive cannot be found appears in the CD/DVD burning software.
Do the following steps, in order, to detect the CD/DVD drive
 note:
If you have upgraded a computer from Windows Vista to Windows 7 and the drive was working before but is no longer working correctly in Windows 7, start at Step 5 to remove the upper and lower control filters from the registry (step by step).
For more information on a given step, click the heading or the accompanying plus (+) sign to expand the information.
CD/DVD writing software does not recognize the drive
If the CD/DVD writing software displays messaging that no drive is detected, use the steps in this section.
 note:
Disc recording software that comes with HP and Compaq computers are made to recognize only the original CD and DVD drives that come with the computer. If you have added a new drive, use the disc burning software that came with the drive or use the native burning capabilities of Windows 7.
Figure : CyberLink Power2Go error message
CyberLink Power2Go error message stating that no  disc burning drive is available
Related support
For more information about testing for CD/DVD drive hardware failures, refer to the HP support document Using HP Hardware Diagnostics Tools to Test for Hardware Failures.
 note:
One or more of the links above will take you outside the Hewlett-Packard Web site. HP does not control and is not responsible for information outside the HP Web site.

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