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The Printer Does Not Pick Up Paper From Tray 2, or Tray 2 Is Not Recognized

Issue
The printer does not print with paper from Tray 2. Additionally, if Tray 1 is set as the default tray, when it runs out of paper the printer does not continue to print with paper from Tray 2.
Solution
Follow the steps in this document to open your printer software, and then enable printing from Tray 2.
Step one: Remove and reinstall the Tray 2 paper tray
  1. Press the Power button to turn off the printer.
  2. Unplug the power cord from the electrical outlet.
  3. Grasp the underside of the paper tray in Tray 2, and then pull it out from the printer.
    Figure : Remove the Tray 2 paper tray
    Image: Remove the Tray 2 paper tray
  4. Reinstall the paper tray into the printer. Push the tray forward until it stops to close it.
    Figure : Reinstall the paper tray
    Image: Reinstall  the paper tray
Step two: Remove and reinstall Tray 2
  1. Gently lift the printer off of Tray 2.
    Figure : Remove Tray 2
    Image: Remove Tray 2
  2. Gently lower the printer back onto Tray 2.
     caution:
    Keep your fingers and hands clear of the bottom of the printer.
    Figure : Reinstall Tray 2
    Image: Reinstall Tray 2
  3. Plug the power cord back into the electrical outlet.
  4. Press the Power button to turn on the printer.
Step three: Enable Tray 2 in the printer software
Follow these steps to open your printer’s software and enable printing from Tray 2.
Click the plus sign () next to your operating system for more information.

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Country: United States