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The Printer Loses the Network Connection in Windows XP after the Computer Is On for Four to Twelve Hours

This document is for HP Deskjet, Officejet, and Photosmart Printers manufactured in 2011 or earlier running Windows XP with HP Full Feature driver version 23 through 24.6 only.
Your HP printer loses the wired (Ethernet) or wireless network connection after the computer is turned on for four to twelve hours. This issue occurs on a computer running Windows XP with HP Full Feature driver, version 23 through 24.6, installed. The printer might have previously printed or scanned over the network. Other network devices and the computer's Internet connection might be unstable, causing errors or connection failures.
You might also experience any of the following symptoms:
  • Cannot print over the network to the HP printer.
  • Cannot scan over the network to the HP printer.
  • Scans from a wired or wireless networked printer to the computer stop working.
  • The computer is no longer able to connect to other network devices or the Internet.
  • Internet browsing becomes sluggish or stops completely (cannot display pages).
  • The computer network performance is slow, and eventually unresponsive.
Solution: Uninstall the old driver and install an updated driver
If you are currently running Windowxs XP with HP Full Feature driver 23 through 24.6, an updated software driver may resolve the issue. Follow these steps to uninstall the old driver and reinstall the updated driver.
Step one: Uninstall the software driver
 note:
If your printer is connected with an Ethernet connection, disconnect the Ethernet cable before following these steps.
  1. On the Windows taskbar, click Start (), and then click All Programs. A list of programs installed on your computer displays.
  2. Click the HP folder, and then click the folder with the name and model number of your HP product.
  3. Click Uninstall, and then follow the on-screen instructions. The software uninstalls.
  1. Turn on the printer.
  2. Disconnect the USB cable from the printer and the computer (if you already connected it). If the printer is connected to your network, leave it connected.
  3. If the Welcome to HP Support page opens, follow these steps:
    1. In the Enter product name or number field, type your printer model or number.
    2. In the Questions or keywords field, type driver, and then press Enter.
      You might need to select your printer model number from a list of similar printer models.
    3. Next to the image of your printer, click the name of your printer.
      Figure : Example of the link to your printer homepage
      Image: Example of the link next to your printer homepage
    4. On the HP support site, click Drivers.
  4. Select your operating system, and then click Next.
    A list of drivers and other downloads display.
  5. Scroll down the page, and then click Driver - Product Installation Software.
  6. Click Download next to the full feature software and driver listed, and then follow the prompts to save the driver to your computer.
  7. Open the folder where the software file saved (usually Downloads), double-click the file, and then follow the on-screen instructions to install the software.

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Country: United States