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HP Deskjet, Officejet, and Photosmart Printers - The Printer Loses the Network Connection in Windows XP after the Computer Is On for Four to Twelve Hours

This document is for HP Deskjet, Officejet, and Photosmart Printers manufactured in 2011 or earlier running Windows XP with HP Full Feature driver version 23 through 24.6 only.
Your HP printer loses the wired (Ethernet) or wireless network connection after the computer is turned on for four to twelve hours. This issue occurs on a computer running Windows XP with HP Full Feature driver, version 23 through 24.6, installed. The printer might have previously printed or scanned over the network. Other network devices and the computer's Internet connection might be unstable, causing errors or connection failures.
You might also experience any of the following symptoms:
  • Cannot print over the network to the HP printer.
  • Cannot scan over the network to the HP printer.
  • Scans from a wired or wireless networked printer to the computer stop working.
  • The computer is no longer able to connect to other network devices or the Internet.
  • Internet browsing becomes sluggish or stops completely (cannot display pages).
  • The computer network performance is slow, and eventually unresponsive.
Solution: Uninstall the old driver and install an updated driver
If you are currently running Windowxs XP with HP Full Feature driver 23 through 24.6, an updated software driver may resolve the issue. Follow these steps to uninstall the old driver and reinstall the updated driver.
Step one: Uninstall the software driver
 note:
If your printer is connected with an Ethernet connection, disconnect the Ethernet cable before following these steps.
  1. On the Windows taskbar, click Start (), and then click All Programs. A list of programs installed on your computer displays.
  2. Click the HP folder, and then click the folder with the name and model number of your HP product.
  3. Click Uninstall, and then follow the on-screen instructions. The software uninstalls.
  1. Turn on the printer.
  2. Disconnect the USB cable from the printer and the computer (if you already connected it). If the printer is connected to your network, leave it connected.
  3. Use one of the available methods to identify your printer model.
    The software and driver results page displays when the printer model is identified.
    Figure : Example of the Software and driver results page
    Image: Example of the Software and driver results window
  4. Check to see if your operating system is correctly identified. If your operating system is not correct, click Edit, select your operating system and version from the drop-down menus, and then click Update.
  5. Click Driver - Product Installation Software, and then click Download.
  6. If an HP Download and Install Assistant window displays, select Use HP Download and Install Assistant (Recommended) or Download only, and then click Next.
    Figure : Example of the HP Download and Install Assistant window
    Image: Example of the HP Download and Install Assistant window
  7. Follow the on-screen instructions to save the driver to your computer.
  8. If you used the Download only method, open or run the driver file, and then follow the on-screen instructions to install the software.

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Country: United States

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