The HP Scan to Network Folder or Digital Fax to Network Folder fails to install or work in Windows with any of the following Norton software installed on the computer:
Norton Internet Security 2010, 2011, or 2012
Norton 360 Version 4.0 or 5.0
In addition, you might experience one of the following issues:
The firewall blocks the initial setup and completion of the Scan to Network Folder or Digital Fax to Network Folder setup wizard.
After installing the Norton software, the Scan To Network Folder or the Digital Fax to Network Folder that you previously set up no longer functions from the product control panel.