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Setting up the HP All-in-One to Send and Receive Faxes

Introduction
This document describes how to set up the HP product to send and receive faxes.
Before you begin
Before you set up your fax service, make sure that you complete the following tasks:
  • Install the cartridges
  • Load U.S. Letter or A4-size paper in the input tray
  • Get the telephone cord and adapter (if provided) that came in the box with the product
Step one: Identify the type of telephone system you use
Depending on your country/region, you have either a serial or parallel telephone system. The instructions for fax setup differ depending on whether you have a serial or parallel type phone system.
  • Do I have a serial or parallel phone system?
    • In a serial phone system, the connectors on your shared telephone equipment (modems, phones, and answering machines) do not allow a physical connection to the 2-EXT port on the HP product. Instead, you must connect all the equipment to the telephone wall jack.
    • The connectors on a parallel phone system are compatible with the product's 2-EXT port. You can connect shared telephone equipment directly to the product.
    Check the following table for your country/region. If you do not see your country/region, you probably have a serial-type phone system. If you are unsure which kind of telephone system you have (parallel or serial), check with your telephone company.
    Countries/regions with a parallel phone system
    Argentina
    Ireland
    Saudi Arabia
    Australia
    Japan
    Singapore
    Brazil
    Korea
    Spain
    Canada
    Latin America
    Taiwan
    Chile
    Malaysia
    Thailand
    China
    Mexico
    United States
    Colombia
    Philippines
    Venezuela
    Greece
    Poland
    Vietnam
    India
    Portugal
    Indonesia
    Russia
     note:
    In some countries/regions that use serial-type telephone systems, an adapter came with the HP product. The adapter allows you to connect other telecom devices to the telephone wall jack where you plug in the HP product. For more information, see the user guide that came with your product.
Step two: Set up the fax
Important! Use the phone cord that came with your product to connect the product to the telephone wall jack. Otherwise, you might not be able to fax successfully. This special phone cord has only two copper wires. Replace any four-wire phone cord with a two-wire cord. If you have the cord that shipped with the HP fax product and it is long enough, use that cord.
Figure : Two-wire phone cord
Image: Two-wire phone cord
Figure : Four-wire phone cord
Image: Four-wire phone cord
Click the Plus sign () next to the type of telephone system you have, and then follow the steps to set up your HP fax product.
Step three: Change Rings to Answer to its lowest setting
  1. On the product control panel, touch the Right Arrow ().
  2. Touch Setup ().
  3. Touch Fax Setup, and then touch Basic Fax Setup.
  4. In the Basic Fax Setup menu, touch Rings to Answer.
  5. Touch one of the arrows to change the setting to the lowest number of rings available, and then touch Done.
  6. Touch the Home icon () to return to the main screen.
Step four: Set the fax volume
Follow these steps to set the volume of the fax ringer.
  1. On the product control panel, touch the Right Arrow ().
  2. Touch Setup ().
  3. Touch Fax Setup, and then touch Basic Fax Setup.
  4. Touch the Down Arrow (), and then touch Fax Sound Volume.
  5. Touch Soft, Loud, or Off.
  6. Touch the Back Arrow () twice to return to the Fax Setup menu.
Step five: Set up the fax header
Use one of the following methods to set up the fax header. The header prints on the faxes that you send.
  1. On the Fax Setup screen, touch Basic Fax Setup.
  2. Touch Fax Header.
  3. Using the touch keypad, type your name or company name in the Enter your name: field, and then touch Done. A numerical keypad displays.
  4. Using the touch keypad, type your fax number in the Enter fax number: field, and then touch Done. The Basic Fax Setup menu displays again.
  5. Touch the Back Arrow () twice to return to the Fax Setup screen.
Step six: Run a fax test
Run a fax test to make sure that the fax is set up correctly.
  1. On the Fax Setup menu, touch the Down Arrow (), and then touch Fax Tools.
  2. Touch the Down Arrow (), and then touch Run Fax Test. The product displays the status of the test, and then prints a report.
  3. Wait while the product prints the Fax Test Report.
  4. Review the report.
    • If the report indicates the product passed the test and you still have problems faxing, check the fax settings listed in the report to make sure that the settings are correct. A blank or incorrect fax setting can cause problems with faxing.
    • If the report indicates the product failed the test, review the report for more information about fixing the problem.
If you have tried all of the preceding solutions in the order presented, and the issue is not resolved, try the following resource for more information.
HP Consumer Forums
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See what other customers are saying at the HP forums.

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