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'Problem with Printhead,' 'Printer Failure,' 'Ink System Failure,' or a '0x...' or a 'C2...' Error Message Displays

This document is for HP Inkjet printers.
While trying to print, a 'Problem with Printhead,' 'Printer Failure,' 'Ink System Failure' error message, or an error message with numbers and letters (an alphanumeric code) displays on the printer control panel or the computer. For example, 'Error 0xc18a0001' or 'B8000094' might display on the printer control panel or on the computer. The numbers and letters vary. Some begin with ‘0x…’ while others begin with a ‘B’ or ‘C,’ but they are usually preceded by the word ‘Error.’
  • Examples of alphanumeric error codes
    Examples of common alphanumeric error codes (where xxx is any letter or number) are:
    B069A414
    B3000008
    B8000094
    B8000170
    B3FFxxxx
    C05Dxxxx
    C2FExxxx
    0xc05d1281
    0xc18a0001
    0xc18a0201
    0xc19ac3ff
    0X61011BED
    0XC19A003F
    B06998FC
    0xC05dxx
    0xC18Axxx
    00729Cxx
    00729C98
    0x610000f6
    0x61011beb
    0x61011bec
There are many variations of 'Problem with Printhead,' 'Printer Failure,' or 'Ink System Failure' error messages and alphanumeric codes. These steps guide you to the right troubleshooting document for your error.

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