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HP Deskjet, ENVY, Officejet, and Photosmart All-in-Ones and Printers - Verizon FiOS Actiontec Routers: 'Failure to Connect' or 'Unable to Find the Printer' Message, or Unable to Connect to a Wireless Network

Issue
You are using a Verizon FiOS Actiontec router, and your HP product does not connect to your wireless network.
One of these issues occurs:
  • HP product software installation. An error message opens in a window on the computer: 'Unable to Find the Printer,' and the HP product has an invalid IP address that prevents the wireless network connection.
  • HP product software installation. The installation hangs when the software configures the product.
  • Wireless Setup Wizard. The product control panel displays a 'Connection Success' message, but the blue Wireless light () blinks (except on HP ENVY products).
  • Wireless Setup Wizard. The product control panel displays a 'Failure to connect' message.
  • Wireless Network Test Report. The failure condition identified on the report is “MAC address filtering may be enabled on the router,” even after confirming that MAC address filtering is not enabled on the Actiontec router.
Solution
Follow these steps to connect your HP product to a Verizon FiOS Actiontec router.
Step one: Identify the router version
Look at the bottom of the router for the Actiontec label. The revision letter is next to the router model number.
Figure : Actiontec Rev. D router label
Image: Actiontec Rev. D router label
Step two: Connect the HP product to the router
Click the plus sign () next to your router version.

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