hp-support-head-portlet

Actions
Loading...

HP Customer Support

hp-contact-secondary-navigation-portlet

Actions
Loading...

hp-share-print-widget-portlet

Actions
Loading...

hp-concentra-wrapper-portlet

Actions
Loading...

HP Officejet 6500A e-All-in-One Printers (E710n and E710a) - Resolving a 'Paper Mismatch' Error

Issue
A 'Paper Mismatch' error occurs when printing.
Follow the solutions in the order given. If a solution resolves the error message, there is no need to continue to the next solution.
Solution one: Make sure that the paper settings match the paper
  1. Open the software program you are printing from, and then open the document that you want to print.
  2. Click File, and then click Print.
  3. Make sure that your product is in the Name drop-down list box, and then click Properties.
  4. Select the Paper Size, which should match the media size you intend to print on.
  5. Select the Paper Type, which should match the media type you intend to print on.
  6. Click OK to apply the settings.
  7. Click Print or OK.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.
Solution two: Align the printhead
Use this maintenance task to resolve a 'Paper Mismatch' error.
  1. On the control panel, touch the Right Arrow ().
  2. Touch the Setup icon (). The Setup Menu displays.
  3. Touch the Down Arrow (), and then touch Tools.
  4. Touch Align Printhead. The product aligns the printhead.
  5. After the alignment completes, try to print again.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.
Solution three: Update the product firmware
Firmware is software that is embedded in the product hardware. There might be a newer version of the firmware that will resolve your issue. Choose the method to update to the most current firmware.

hp-feedback-input-portlet

Actions
Loading...

hp-online-communities-portlet

Actions
Loading...

Ask the community!


Support Forum

Support Forum

Join the conversation! Find Solutions, ask questions, and share advice with other HP product owners. Visit now


hp-feedback-banner-portlet

Actions
Loading...

hp-country-locator-portlet

Actions
Loading...
United States

hp-detect-load-my-device-portlet

Actions
Loading...