HP Customer Support
HP Notebook PCs - HP CoolSense Technology
This document pertains to HP Notebook PCs with HP CoolSense Technology and Windows 7 or 8..
HP CoolSense Technology is a feature in some HP notebook computers that combines hardware, software, and mechanical design to dynamically manage the temperature of your notebook computer, and help keep you comfortable while using it. HP CoolSense Technology uses a motion sensor in your notebook computer to sense when your computer is being used in a stationary or mobile setting, and automatically adjusts the computer performance and fan speed to keep the computer cool. HP CoolSense software allows you to specify your cooling preferences. Use this document to configure and use your HP CoolSense software.
Installing HP CoolSense version 2.2
If your HP Notebook computer came with HP CoolSense software, make sure it is updated to the latest version.
Download and install the latest version of HP CoolSense from the HP CoolSense Technology download site.
note:HP CoolSense requires accelerometer and thermal control hardware only available on select computers.
Configuring HP CoolSense
HP CoolSense is designed to run on notebook computers with HP CoolSense Technology and Windows 8 or Windows 7.
note:This section uses images and directions for the latest version of HP CoolSense. Images and directions for HP CoolSense version 2.0 are similar but may vary slightly.
To configure the cooling preferences on computers with HP CoolSense version 2.1, follow the steps below.
Windows 8From the Start screen, press the Windows + W keys on the keyboard, type hp coolsense into the Search field, and then click HP CoolSense from the list of results.The HP CoolSense icon is displayed on the task bar.Windows 7Click Start , type hp coolsense in the Search field, then select HP CoolSense from the list.The HP CoolSense icon is displayed on the task bar.Figure : Task bar
Click the HP CoolSense icon in the task bar to display the configuration box.Figure : HP CoolSense configuration box
Click On (default) or Off to change the settings. Click About for a description of HP CoolSense settings or to view the program's version number.
On - HP CoolSense automatically detects if your notebook computer is not in a stationary position and adjusts computer performance and fan settings to keep your computer's surface temperature at a comfortable level. When HP CoolSense is On, the icon in the task bar is blue.
Off - HP CoolSense does not automatically adjust your notebook computer's performance or fan settings beyond default cooling settings. The surface temperature of your notebook computer may be higher than it would be with HP CoolSense turned on. When HP CoolSense is Off, the icon in the task bar is black.
About - Displays a description of HP CoolSense settings and version number.Figure : About HP CoolSense
Configuring HP CoolSense 1.0 (older version)
HP CoolSense 1.0 came as part of the HP Support Assistant (also known as HP Thermal Assistant) software on some Windows 7 computers. Later, it was removed from HP Support Assistant version 7 through an automatic update to HP Support Assistant software. If your computer still has HP CoolSense 1.0 as part of HP Support Assistant, you can use these steps for configuration. However, it is recommended to update HPSA to the latest version and then install the latest version of HP CoolSense to bring your computer up to date.
To configure the cooling preferences on computers with HP CoolSense 1.0, follow the steps below.
Click Start , type hp support assistant in the Search field, then select HP Support Assistant from the list. If prompted, allow the action to continue.
On the HP Support Assistant Home screen, click the Learn button.Figure : HP Support Assistant
On the Learn screen, click the HP CoolSense button.
note:Early revisions of HP CoolSense 1.0 may display as HP Thermal Assistant in HP Support Assistant.Figure : HP Support Assistant - HP CoolSenseIf prompted, allow the action to continue. The HP CoolSense program opens.
On the Select a mode: screen, select a cooling option under the Stationary mode and the Mobil mode.Figure : HP CoolSenseThe modes are:
The cooling options for each mode are:
Stationary mode - When the motion sensor detects that the computer is on a stable, stationary surface (such as a desk or a table), the option selected here is used for cooling.
Mobile mode - When the motion sensor detects that the computer is in a mobile setting (such as a sofa or a chair), the option selected here is used for cooling.
Coolest Mode - Select this option to maintain the coolest temperature possible. The fan spins more frequently and the computer performance is adjusted to avoid temperature increases.
Performance Optimized Mode - Select this option to maintain the highest computer performance possible. The computer might become warm to the touch as the CPU is allowed to run at full capacity. The fans may run frequently, and at higher speeds, to help keep the computer temperature down.
Quietest Mode - Select this option to run as quietly as possible. Computer performance is adjusted to keep the computer cool so the fans do not need to run very often or at a high speed.
- Click Apply to save the changes and exit the HP CoolSense and the HP Support Assistant programs.
Frequently Asked Questions
Can I install HP CoolSense on my notebook PC?
Maybe. HP CoolSense requires HP notebook PCs with special hardware requirements.
HP CoolSense is not installed, nor is it supported, on all notebook computers. HP CoolSense software works only on HP computers and requires accelerometer and thermal control hardware. If your computer originally came with any version of HP CoolSense software pre-installed, your computer has the hardware necessary to support HP CoolSense Technology.
Attempting to download and install HP CoolSense software on a notebook computer that does not have HP CoolSense Technology will result in an error message. If you are not sure if you computer has the necessary hardware, you may attempt the download and installation. Attempting to install the CoolSense software on an HP notebook computer does not harm your computer.
Figure : HP CoolSense not supported
Can I install HP CoolSense 1.0 as a stand-alone program?
HP CoolSense 1.0 is designed to work with HP Support Assistant and cannot be installed separately.
HP CoolSense 1.0 works on supported models and is installed as part of HP Support Assistant. It is not possible to install HP CoolSense 1.0 separately. Instead, see Installing HP CoolSense version 2.2. HP CoolSense 2.2 can be installed as a stand-alone program on supported notebook computer models with HP CoolSense Technology.
Why did HP CoolSense stop working after an HP Support Assistant update?
Later versions of HP Support Assistant do not support HP CoolSense 1.0.
HP CoolSense 1.0 (HP Thermal Assistant) was designed to run as part of earlier versions of HP Support Assistant. After updating to later versions of HP Support Assistant, HP CoolSense 1.0 may stop working. To fix this issue, follow the steps in the Installing HP CoolSense version 2.2 section of this document.
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