'Cartridge Not Intended for this Printer'
HP Printers - Find and Install Cartridges after Moving to Another Country
HP customizes some products and cartridges to meet specific local customer needs. During your initial printer setup, the printer automatically set itself to accept cartridges specific to a country or region. If you take your product from that country to another country, you might not find cartridges with the same number on the label as your original cartridges. These cartridges will not work in your product even though they appear to be compatible with it. If you purchase cartridges that you believe are compatible with your product, and then try to install them, you might see one of the following error messages:
Follow these steps to identify cartridges that are compatible with your product, and then contact an HP support agent to resolve the issue of error messages.
Resolving a cartridge-related error message after moving to another country
If your printer or your cartridges are within warranty, HP will help you resolve this issue. Before you contact HP, make sure that you have the following items ready:
Your HP product
A full set of HP cartridges for your new country or region
A computer that is connected to your product
Visit HP SureSupply to check ink or toner cartridge compatibility, or purchase replacement cartridges.
Go to HP SureSupply.
Scroll to the bottom of the page, and then make sure the country/region location is correct.
Follow the on-screen instructions to order new cartridges or check cartridge compatibility with your printer.
You can also purchase genuine HP cartridges from other retailers.
note:You will need a full set of cartridges for your new region before you contact HP. HP will not supply new replacement cartridges for your printer, but will help to reset your printer so that it will accept the cartridges that are available in your new country.
Step two: Contact HP support
Click Contact HP on this page for more information on how to receive support.
Ask the community!
Country: United States