HP Inkjet Supplies - Resolving 'Incompatible Older Cartridge' Message
After you install a new ink cartridge, a message displays on the product control panel or on the computer screen, and the product will not print. The error message reads Incompatible older generation cartridge installed.
A message on the computer might provide more information: The cartridge listed above is an older generation cartridge that does not work in your printer, which uses the latest version of the cartridge. Click Help for more information. To order a genuine HP replacement cartridge, click Shop Online.
The ink cartridge must be replaced. If you believe the ink cartridge is a genuine HP product, Contact HP for more support options.
note:HP cannot extend warranty to non-HP, refilled, or remanufactured ink cartridges.
This message appears because HP has updated ink cartridges with these numbers: 564, 364, 178, and 862. The updated ink cartridges are compatible with both current and future products that use ink cartridges with these numbers. These ink cartridges have been designed in conjunction with future products to deliver new features.
The ink cartridges originally introduced and available prior to September 2010 will not be compatible with certain printers and all-in-one devices released in 2011.
To find the correct ink cartridge for your printer please see Which Cartridges Work with My HP Printer.
For more information on HP's ink warranty, see Limited Warranty for HP Ink Cartridges, Printheads, and Related Supplies.
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Country: United States