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A 'No Scan Options' or 'Scan settings are not set' Message Displays for HP All-in-One Printers When Using Windows XP

Issue
When you try to start a scan from the printer control panel, one of the following error messages displays on the printer:
  • 'No Scan Options: Refer to device documentation to troubleshoot'
  • 'Scan settings are not set'
Try the following solutions in the order presented to resolve the issue. When one of the solutions resolves the issue, there is no need to continue troubleshooting.
 note:
Some of the following solutions require you to restart the computer. Consider bookmarking this page on your Web browser, so that you can reference it after restarting the computer.
Solution one: Restart the computer and reset the printer
Follow these steps to restart the computer and reset the printer.
  1. On the Windows taskbar, click Start (), and then click Shut Down ().
  2. From the What do you want the computer to do? drop-down list, click Restart, and then click OK.
  1. Press the Power button () to turn on the product.
  2. With the product turned on, disconnect the power cord from the rear of the product.
  3. Unplug the power cord from the wall outlet.
  4. Wait at least 15 seconds.
  5. Plug the power cord back into the wall outlet.
  6. Reconnect the power cord to the rear of the product.
  7. If the product does not turn on by itself, press the Power button () to turn it on.
Step three: Try the scan again
Try to scan again from the printer control panel.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.
Solution two: Set up the scan settings
For enhanced scan functionality, the full feature HP software for your printer includes either HP Solution Center or HP Director. This valuable software helps you complete scan jobs and offers a friendly user interface with available scanning shortcuts. To use HP Solution Center or HP Director, you must have the full feature HP software installed. If you do not have the full feature software installed, go to HP's Get Software and Drivers page to download and install the software.
Follow the steps to set up the scan settings for your software.
 note:
The available settings and names of the settings options might vary by printer.
Solution three: Use an automated tool to resolve the issue automatically
Follow these steps to download and run a tool to resolve scanning issues automatically.
HP provides a free tool called HP Print and Scan Doctor to diagnose and resolve printing problems. Download and run HP Print and Scan Doctor () to quickly and automatically perform several troubleshooting tasks known to resolve this issue. When this link is clicked, HP Print and Scan Doctor is downloaded using your Internet browser's download capabilities.
  1. Press the Power button to turn on the product, if it is not already on.
  2. From the Product column in the Print and Scan Doctor, select your HP product.
    If your product is not in the list, turn it off and back on, and then click Retry.
  3. Click Next. The Print and Scan Doctor checks the connection for your product and, if the connection fails, it offers options to help.
  4. Depending on the issue found, click Fix Printing or Fix Scanning to start diagnosing the cause of the issue.
  1. In the Print and Scan Doctor results screen, view the list of actionable results.
    • If you see yellow exclamation points (), the test failed and required user action, but the step was skipped.
    • If you see a red X (), follow the on-screen instructions to resolve the issue.
  2. Click Test Scan or Skip.
    • If you click Test Scan, the Print and Scan Doctor launches the HP scanning software to perform a test scan. Follow the on-screen instructions in the scanning software to perform the test.
    • If you click Skip and are not experiencing additional issues, click Quit to exit the tool.
    • If you click Skip and are still experiencing scanning issues, click Support and Troubleshooting for support that is tailored to your scanner, or click HP Support Forum for help from other HP customers.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.
Solution four: Make sure that the Digital Imaging Monitor is ready
The HP Digital Imaging Monitor (DIM) software must be running in order to scan from the printer. If the software is running, the HP DIM icon () appears in the lower-right area of the taskbar on your computer screen.
  • If the HP DIM icon appears in the taskbar, skip to the next solution.
  • If the HP DIM icon does not appear in the taskbar, follow these steps.
  1. Click Start, and then click Run.
  2. In the Open text box, type msconfig, and then click OK.
  3. In the System Configuration Utility window, click the Startup tab.
  4. Search the list for HP Digital Imaging Monitor.
    • If HP Digital Imaging Monitor is not on the list, the driver was not correctly installed or a custom install was used. You need to reinstall the software. Skip to the solution in this document to uninstall and reinstall the software.
    • If HP Digital Imaging Monitor is on the list, continue with these steps.
  5. Select the HP Digital Imaging Monitor check box.
  6. Click Apply, and then click Close.
  7. Click Restart to restart the computer.
  8. Try to scan again.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.
Solution five: Uninstall and then reinstall the HP software
Follow these steps to uninstall and reinstall the full feature HP software for your printer.
 note:
To use HP Solution Center or HP Director, you must have the full feature HP software installed.
Important: If your printer connects to the computer with a USB cable or Ethernet cable, disconnect the cable from the HP printer now.
Step one: Uninstall the software
Try the HP Uninstaller first, and if that does not work, uninstall from the Windows Control Panel.
  1. Turn on the printer.
  2. Disconnect the USB cable from the printer and the computer (if you already connected it). If the printer is connected to your network, leave it connected.
  3. Use one of the available methods to identify your printer model.
    The software and driver results page displays when the printer model is identified.
    Figure : Example of the Software and driver results page
    Image: Example of the Software and driver results window
  4. Check to see if your operating system is correctly identified. If your operating system is not correct, click Edit, select your operating system and version from the drop-down menus, and then click Update.
  5. Click Driver - Product Installation Software, and then click Download.
  6. If an HP Download and Install Assistant window displays, select Use HP Download and Install Assistant (Recommended) or Download only, and then click Next.
    Figure : Example of the HP Download and Install Assistant window
    Image: Example of the HP Download and Install Assistant window
  7. Follow the on-screen instructions to save the driver to your computer.
  8. If you used the Download only method, open or run the driver file, and then follow the on-screen instructions to install the software.

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Country: United States

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