This document is for the HP Officejet 6500A e-All-in-One Printer Series.
The printer does not pick up or feed paper from the tray, and An 'Out of paper' message displays on the control panel. The printer might make noises as though it is printing, but no paper moves through it. Check the condition of the paper, make sure that the printer rests on a flat surface, adjust the paper settings in the print driver, and clean the paper feed rollers to resolve the issue. In some cases, you need to service the printer.
Experiencing frequent feed issues?
The following recommendations can help prevent recurring feed issues in your HP product.
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Load at least 10 sheets of paper into the tray, but do not overload the tray.
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Load paper correctly, and then push the paper all the way into the tray.
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Use only one type of paper at a time in the tray.
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Store paper in a cool, dry place.
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Use only clean, unused paper in the tray.
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Reload paper that has been in the photo tray for more than 30 minutes. Avoid printing on paper that is dusty.
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Wait for the product to complete a job or to display an 'Out of paper' message before reloading paper.
Causes
The following factors can cause feed issues.
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The paper trays are empty or overloaded.
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The paper is curled.
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The print side, or shiny side, of the paper is not loaded in the tray face down. For photo paper, always load the rougher side of the paper facing up.
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The paper is too slick for the product.
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The paper might not be engaged with the feed rollers.
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The paper width guide is pressed against the paper stack too tightly.
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The paper tray is not completely inserted into the product.
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The paper settings in the print driver do not match the paper loaded in the paper tray.
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The rubber paper feed rollers are dusty.