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An 'Original Jam: Clear jam, and then press OK' Message Displays for HP Officejet Pro 8500 (A909a) All-in-One Printer

Issue
When using the automatic document feeder (ADF) to copy, scan, or fax, the error message 'Original Jam: Clear jam, and then press OK' displays on the product control panel.
Solution one: Clear the paper jam
Follow these steps in the order presented to clear a paper jam from the ADF.
Step one: Remove any loose paper
Remove any loose paper from the ADF document feeder and output trays.
 caution:
Do not remove jammed paper at this stage.
Figure : Remove loose paper
Illustration of removing loose paper from document feeder tray
Step two: Check the rollers in the automatic document feeder (ADF)
  1. Lift the top cover of the ADF.
    Figure : Open the ADF cover
    Illustration of opening the ADF cover
  2. Check the ADF rollers for jammed or stuck paper.
    Figure : ADF rollers
    Photograph of the ADF rollers
  3. Gently pull any jammed paper out of the rollers.
     caution:
    If the paper tears while removing it from the rollers, check the rollers for torn pieces of paper that might remain inside the product. If any torn pieces of paper remain inside the product, more paper jams are likely to occur.
  4. Close the ADF cover.
  5. Reload the original document print side up in the input tray.
    Figure : Reload the original document
    Illustration of reloading the original document
  6. Press OK to continue the current task and clear the 'Original Jam' error message.
  7. If the product does not continue the task, try the task again.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.
Solution two: Check the ADF mechanism
Follow these steps in the order presented to check the ADF mechanism for a paper jam.
  1. Open the document lid.
    Figure : Open the document lid
    Illustration of opening the document lid
  2. Lift the top cover of the ADF.
    Figure : Open the ADF cover
    Illustration of opening the ADF cover
  3. Lift the ADF mechanism.
    Figure : Lift the ADF mechanism
    Photograph of lifting the ADF mechanism
  4. Check the ADF mechanism for jammed paper.
    Figure : Check for jams in the ADF mechanism
    Photograph of ADF mechanism
  5. Gently pull any jammed paper out of the ADF mechanism.
     caution:
    If the paper tears while you remove it, check the rollers and wheels for any torn pieces of paper that might remain inside the ADF. If any torn pieces of paper remain inside the product, more paper jams are likely to occur.
  6. Lower the ADF mechanism.
  7. Close the document lid.
  8. Close the ADF cover.
  9. Reload the original document print side up in the document feeder tray.
    Figure : Reload the original document
    Illustration of reloading the original document
  10. Press OK to continue the current task.
  11. If the product does not continue the task, try the task again.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.
Solution three: Reset the product
Follow these steps to reset the product.
Step one: Perform a power reset
  1. Press the Power button () to turn on the product.
  2. With the product turned on, disconnect the power cord from the rear of the product.
  3. Unplug the power cord from the wall outlet.
  4. Wait at least 15 seconds.
  5. Plug the power cord back into the wall outlet.
  6. Reconnect the power cord to the rear of the product.
  7. If the product does not turn on by itself, press the Power button () to turn it on.
Step two: Make a copy using the ADF
  1. Load unused, plain white paper in the input tray.
  2. Load one sheet from the original document print side up in the ADF document feeder.
    Figure : Load a sheet from the original document
    Illustration of reloading a sheet from the original document
  3. Press Start Copy Black or Start Copy Color. The product prints a copy of the page.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.
Solution four: Service the product
Contacting HP for service in all countries/regions except Asia Pacific.
If you completed all the preceding steps and your product still has an issue, service the product.
First, go to Check your product warranty to check your printer warranty status, and then go to Contact HP Support to find an authorized service dealer or to schedule a repair.
Repair fees might apply for out-of-warranty printers.

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