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Printer Will Not Print After Upgrading to Windows 7

Issue
The solutions in this document address the issue of the product not printing after upgrading to Windows 7 from Windows Vista. The following symptoms might also accompany this issue, and this document does not address these other symptoms:
  • Printer will not print
  • Print jobs are stuck in the print queue
  • No response from product
Solution one: Use an automatic tool to remove the print driver
 note:
Some of the following steps require you to restart the computer. Consider bookmarking this page on your Web browser, so that you can reference it after restarting the computer.
Follow these steps in the order presented to resolve the issue.
Step one: Uninstall the HP product
  • USB installation
    1. Disconnect the USB cable from the back of the product.
       note:
      Do not reconnect the USB cable until prompted to do so when you reinstall the software.
    2. On the taskbar, click the Windows icon (), and then click All Programs.
    3. Click HP, and then click the folder for your HP product.
    4. Click Uninstall, and then follow the on-screen instructions to remove your HP product.
  • Network installation (Ethernet or wireless)
    1. On the taskbar, click the Windows icon (), and then click All Programs.
    2. Click HP, and then click the folder for your HP product.
    3. Click Uninstall, and then follow the on-screen instructions to remove your HP product.
Step two: Download and then use the Printer Driver Removal Utility
  1. Follow the on-screen instructions to save the software to your computer.
  2. Open the folder where the software file saved (usually Downloads), double-click the file, and then follow the on-screen instructions to run the utility and remove any print drivers on your computer.
  3. Continue to the next step.
  1. Turn on the printer.
  2. Disconnect the USB cable from the printer and the computer (if you already connected it). If the printer is connected to your network, leave it connected.
  3. Use one of the available methods to identify your printer model.
    The Software & Drivers page displays when the printer model is identified.
    Figure : Example of the Software & Drivers menu
    Image: Example of the Software & Drivers menu
  4. Select your operating system, and then click Submit.
    A list of drivers and other downloads displays.
  5. Under Driver - Product Installation Software, click Download.
  6. If an HP Download and Install Assistant window displays, select Use HP Download and Install Assistant (Recommended) or Download only, and then click Next.
  7. Follow the on-screen instructions to save the driver to your computer.
  8. If you used the Download only method, open or run the driver file, and then follow the on-screen instructions to install the software.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.
Follow these steps in the order presented to resolve the issue.
Step one: Uninstall the HP product
  • USB installation
    1. Disconnect the USB cable from the back of the product.
       note:
      Do not reconnect the USB cable until prompted to do so when you reinstall the software.
    2. On the taskbar, click the Windows icon (), and then click All Programs.
    3. Click HP, and then click the folder for your HP product.
    4. Click Uninstall, and then follow the on-screen instructions to remove your HP product.
  • Network installation (Ethernet or wireless)
    1. On the taskbar, click the Windows icon (), and then click All Programs.
    2. Click HP, and then click the folder for your HP product.
    3. Click Uninstall, and then follow the on-screen instructions to remove your HP product.
Step two: Remove the drivers and the driver package
  1. On the Windows taskbar, click the Windows icon ().
  2. In the Search programs and files text box, type print.
  3. In the window that opens, click Print Management. The Print Management window opens.
  4. In the left pane, double-click Print Servers, right-click the icon for your computer, and then click Properties. The Print Server Properties window opens.
     note:
    This illustration might not look exactly like the window on your computer, but the instructions are the same.
      Figure : Print Management window
      Illustration: Print Management window
    1. Print Servers option
    2. Icon for the computer
  5. Click the Drivers tab, click to highlight the name of the HP product you want to remove, and then click Remove. The Remove Driver and Package window opens.
  6. Click Remove driver and driver package, and then click OK.
    Figure : Remove Driver And Package window
    Illustration: Remove Driver and Package window
  7. When the driver removal completes, click Apply, and then restart your computer.
  1. Turn on the printer.
  2. Disconnect the USB cable from the printer and the computer (if you already connected it). If the printer is connected to your network, leave it connected.
  3. Use one of the available methods to identify your printer model.
    The Software & Drivers page displays when the printer model is identified.
    Figure : Example of the Software & Drivers menu
    Image: Example of the Software & Drivers menu
  4. Select your operating system, and then click Submit.
    A list of drivers and other downloads displays.
  5. Under Driver - Product Installation Software, click Download.
  6. If an HP Download and Install Assistant window displays, select Use HP Download and Install Assistant (Recommended) or Download only, and then click Next.
  7. Follow the on-screen instructions to save the driver to your computer.
  8. If you used the Download only method, open or run the driver file, and then follow the on-screen instructions to install the software.
Cause
When you installed the Windows 7 print driver for your product, the Windows 7 installer did not remove the Windows Vista print driver correctly. Windows 7 tries to use the Windows Vista print driver instead of the correct Windows 7 print driver, which causes this issue.

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