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HP Multifunction Printers - Printer Will Not Print After Upgrading to Windows 7

Issue
The solutions in this document address the issue of the product not printing after upgrading to Windows 7 from Windows Vista. The following symptoms might also accompany this issue, and this document does not address these other symptoms:
  • Printer will not print
  • Print jobs are stuck in the print queue
  • No response from product
Solution one: Use an automatic tool to remove the print driver
 note:
Some of the following steps require you to restart the computer. Consider bookmarking this page on your Web browser, so that you can reference it after restarting the computer.
Follow these steps in the order presented to resolve the issue.
Step one: Uninstall the HP product
Step two: Download and then use the Printer Driver Removal Utility
  1. Follow the on-screen instructions to save the software to your computer.
  2. Open the folder where the software file saved (usually Downloads), double-click the file, and then follow the on-screen instructions to run the utility and remove any print drivers on your computer.
  3. Continue to the next step.
  1. Turn on the printer.
  2. Disconnect the USB cable from the printer and the computer (if you already connected it). If the printer is connected to your network, leave it connected.
  3. Use one of the available methods to identify your printer model.
    The software and driver results page displays when the printer model is identified.
    Figure : Example of the Software and driver results page
    Image: Example of the Software and driver results window
  4. Check to see if your operating system is correctly identified. If your operating system is not correct, click Edit, select your operating system and version from the drop-down menus, then click Update.
  5. Under Driver - Product Installation Software, click Download next to the full feature driver (recommended), or click Basic Drivers for other driver download options.
  6. If an HP Download and Install Assistant window displays, select Use HP Download and Install Assistant (Recommended) or Download only, then click Next.
    Figure : Example of the HP Download and Install Assistant window
    Image: Example of the HP Download and Install Assistant window
  7. Follow the on-screen instructions to save the driver to your computer.
  8. If you used the Download only method, open or run the driver file, then follow the on-screen instructions to install the software.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.
Follow these steps in the order presented to resolve the issue.
Step one: Uninstall the HP product
Step two: Remove the drivers and the driver package
  1. On the Windows taskbar, click the Windows icon ().
  2. In the Search programs and files text box, type print.
  3. In the window that opens, click Print Management. The Print Management window opens.
  4. In the left pane, double-click Print Servers, right-click the icon for your computer, and then click Properties. The Print Server Properties window opens.
     note:
    This illustration might not look exactly like the window on your computer, but the instructions are the same.
      Figure : Print Management window
      Illustration: Print Management window
    1. Print Servers option
    2. Icon for the computer
  5. Click the Drivers tab, click to highlight the name of the HP product you want to remove, and then click Remove. The Remove Driver and Package window opens.
  6. Click Remove driver and driver package, and then click OK.
    Figure : Remove Driver And Package window
    Illustration: Remove Driver and Package window
  7. When the driver removal completes, click Apply, and then restart your computer.
  1. Turn on the printer.
  2. Disconnect the USB cable from the printer and the computer (if you already connected it). If the printer is connected to your network, leave it connected.
  3. Use one of the available methods to identify your printer model.
    The software and driver results page displays when the printer model is identified.
    Figure : Example of the Software and driver results page
    Image: Example of the Software and driver results window
  4. Check to see if your operating system is correctly identified. If your operating system is not correct, click Edit, select your operating system and version from the drop-down menus, then click Update.
  5. Under Driver - Product Installation Software, click Download next to the full feature driver (recommended), or click Basic Drivers for other driver download options.
  6. If an HP Download and Install Assistant window displays, select Use HP Download and Install Assistant (Recommended) or Download only, then click Next.
    Figure : Example of the HP Download and Install Assistant window
    Image: Example of the HP Download and Install Assistant window
  7. Follow the on-screen instructions to save the driver to your computer.
  8. If you used the Download only method, open or run the driver file, then follow the on-screen instructions to install the software.
Cause
When you installed the Windows 7 print driver for your product, the Windows 7 installer did not remove the Windows Vista print driver correctly. Windows 7 tries to use the Windows Vista print driver instead of the correct Windows 7 print driver, which causes this issue.

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