hp-support-head-portlet

Actions
Loading...

HP Support

hp-contact-secondary-navigation-portlet

Actions
Loading...

hp-share-print-widget-portlet

Actions
Loading...

hp-concentra-wrapper-portlet

Actions
Loading...

HP All-in-One Printers - HP printer Icon is Missing in Devices and Printers After a Network Installation in Windows 7

Issue
When you open the Devices and Printers window, the HP printer icon is missing. However, the printer is functioning correctly.
Figure : Example HP printer icon in the 'Devices and Printers' window
Image: HP printer icon example in the Devices and Printers folder
Solution
Follow these steps to uninstall the software, update Windows 7, and then reinstall the software.
  1. On the Windows taskbar, click the Windows icon (), and then click Programs. A list of programs installed on your computer displays.
  2. Click the HP folder, and then click the folder with the name and model number of your printer.
  3. Click Uninstall, and then follow the on-screen instructions. The software uninstalls.
  1. On the Windows taskbar, click the Windows icon (), click Control Panel, click System and Security, and then click Windows Update.
  2. Click Check for updates, and then follow the on-screen instructions to install all non-optional Windows updates.
  1. Turn on the printer.
  2. Disconnect the USB cable from the printer and the computer (if you already connected it). If the printer is connected to your network, leave it connected.
  3. Use one of the available methods to identify your printer model.
    The software and driver results page displays when the printer model is identified.
    Figure : Example of the Software and driver results page
    Image: Example of the Software and driver results window
  4. Check to see if your operating system is correctly identified. If your operating system is not correct, click Edit, select your operating system and version from the drop-down menus, and then click Update.
  5. Click Driver - Product Installation Software, and then click Download.
  6. If an HP Download and Install Assistant window displays, select Use HP Download and Install Assistant (Recommended) or Download only, and then click Next.
    Figure : Example of the HP Download and Install Assistant window
    Image: Example of the HP Download and Install Assistant window
  7. Follow the on-screen instructions to save the driver to your computer.
  8. If you used the Download only method, open or run the driver file, and then follow the on-screen instructions to install the software.

hp-feedback-input-portlet

Actions
Loading...

hp-online-communities-portlet

Actions
Loading...

Prefer to troubleshoot on your own?

Consumer Community

Consumer Community

Join the conversation! Find Solutions, ask questions, and share advice with other HP product owners. Visit now >

Enterprise Business Community

Enterprise Business Community

Join HP's community of business and IT professionals to help solve problems, exchange ideas, and learn best practices from your peers. Worldwide discussions in English. Visit now >


hp-feedback-banner-portlet

Actions
Loading...

hp-country-locator-portlet

Actions
Loading...
Country: United States

hp-detect-load-my-device-portlet

Actions
Loading...