hp-support-head-portlet

Actions
Loading...

HP Customer Support

hp-contact-secondary-navigation-portlet

Actions
Loading...

hp-share-print-widget-portlet

Actions
Loading...
  • Alert
    Need help after upgrading to Windows 10?

    Here are solutions to common problems seen after upgrading.

    View article

hp-concentra-wrapper-portlet

Actions
Loading...

HP All-in-One Printers - HP printer Icon is Missing in Devices and Printers After a Network Installation in Windows 7

Issue
When you open the Devices and Printers window, the HP printer icon is missing. However, the printer is functioning correctly.
Figure : Example HP printer icon in the 'Devices and Printers' window
Image: HP printer icon example in the Devices and Printers folder
Solution
Follow these steps to uninstall the software, update Windows 7, and then reinstall the software.
  1. Search Windows for your printer model name, and then click the printer name in the list of results.
    HP Printer Assistant/HP Solution Center opens.
  2. Click Uninstall, and then follow the on-screen instructions.
    The software uninstalls.
  1. On the Windows taskbar, click the Windows icon (), click Control Panel, click System and Security, and then click Windows Update.
  2. Click Check for updates, and then follow the on-screen instructions to install all non-optional Windows updates.
  1. Turn on the printer.
  2. Disconnect the USB cable from the printer and the computer (if you already connected it). If the printer is connected to your network, leave it connected.
  3. Use one of the available methods to identify your printer model.
    The software and driver results page displays when the printer model is identified.
    Figure : Example of the Software and driver results page
    Image: Example of the Software and driver results window
  4. Check to see if your operating system is correctly identified. If your operating system is not correct, click Edit, select your operating system and version from the drop-down menus, then click Update.
  5. Under Driver - Product Installation Software, click Download next to the full feature driver (recommended), or click Basic Drivers for other driver download options.
  6. If an HP Download and Install Assistant window displays, select Use HP Download and Install Assistant (Recommended) or Download only, then click Next.
    Figure : Example of the HP Download and Install Assistant window
    Image: Example of the HP Download and Install Assistant window
  7. Follow the on-screen instructions to save the driver to your computer.
  8. If you used the Download only method, open or run the driver file, then follow the on-screen instructions to install the software.

hp-feedback-input-portlet

Actions
Loading...

hp-online-communities-portlet

Actions
Loading...

Ask the community!


Support Forum

Support Forum

Join the conversation! Find Solutions, ask questions, and share advice with other HP product owners. Visit now


hp-feedback-banner-portlet

Actions
Loading...

hp-country-locator-portlet

Actions
Loading...
United States

hp-detect-load-my-device-portlet

Actions
Loading...