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HP PCs - Drive Cannot Read Discs (Windows 7)

This document pertains to HP and Compaq PCs with Windows 7.
Use the steps in this document to troubleshoot problems with CD and DVD drives reading discs.
Before you begin troubleshooting your CD drive in Windows 7
Can your drive read some types of discs but not others? If your drive is unable to read discs that were purchased from a store, those from a music or software company, skip this section and start troubleshooting at Step 1.
If the drive cannot read discs that were burned on another computer, read the following:
  • First, make sure the disc is able to play back from the computer that was used to burn it. If that computer cannot play it, something is wrong with the disc or the other computer's burn capabilities.
  • Make sure the disc type is compatible with both the computer burning the disc and the computer playing the disc (CD-R, DVD+R, etc...) See the document Disc Format and Compatibility Information.
  • Make sure the disc burning session was closed after the disc was finished. See the help section in the disc burning software that was used to burn the disc.
  • Try burning the disc at a lower speed. Even though the disc type may be compatible with a 16x burn rate, the playback may be much less compatible in other drives. Try burning the disc at 4x before playing it from other computers.
  • Make sure that you have tried burning and playing from three different brands of blank discs before troubleshooting the drive.
After you have checked all of these items, if the drive is still incapable of reading discs that were burned from another computer, skip to Step 5: Reinstalling the drive in Device Manager.

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