This document applies to HP and Compaq Desktop computers using Windows 7 Premium.
When trying to set up the TV signal in TV settings or play live TV, one of the following errors displays:
TUNER NOT FOUND. The TV signal cannot be configured because a TV tuner was not detected. If you have a tuner, ensure it is installed correctly...
Figure : Error: TUNER NOT FOUND
Viewing or listening conflict. No tuner available to satisfy the current request.
Figure : Error: Viewing or Listening Conflict
TUNER UNAVAILABLE. The TV signal cannot be configured because the tuner is not available. Restart the computer and try again.
Figure : Error: Tuner unavailable
Before you can watch TV in Windows Media Center:
- the computer must have TV tuner hardware installed
- the TV tuner hardware must be compatible with Windows 7 Home Premium or Ultimate Editions
- the drivers for the TV tuner must be installed
If your computer does not have compatible TV tuner hardware installed, these error messages are normal. You must buy and install compatible tuner hardware before you can view TV in Media Center.
If your computer has TV tuner hardware installed, use the following steps to troubleshoot the error messages so Media Center can use the tuner driver. After each step, open Media Center and try to view or set up live TV. Continue using the steps until the error no longer displays and you can view television: