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HP LaserJet 1018, 1018s, 1020, and 1020 Plus Printers - 'Unsupported Personality: PCL' Error Page Prints

Issue
During normal use of the product, an 'Unsupported Personality: PCL' error page prints.
Solution
Follow these steps to download and install the most current print drivers for your product.
  1. Turn on the printer.
  2. Disconnect the USB cable from the printer and the computer (if you already connected it). If the printer is connected to your network, leave it connected.
  3. Use one of the available methods to identify your printer model.
    The software and driver results page displays when the printer model is identified.
    Figure : Example of the Software and driver results page
    Image: Example of the Software and driver results window
  4. Check to see if your operating system is correctly identified. If your operating system is not correct, click Edit, select your operating system and version from the drop-down menus, and then click Update.
  5. Click Driver - Product Installation Software, and then click Download.
  6. If an HP Download and Install Assistant window displays, select Use HP Download and Install Assistant (Recommended) or Download only, and then click Next.
    Figure : Example of the HP Download and Install Assistant window
    Image: Example of the HP Download and Install Assistant window
  7. Follow the on-screen instructions to save the driver to your computer.
  8. If you used the Download only method, open or run the driver file, and then follow the on-screen instructions to install the software.
Follow these steps to install the downloaded software and driver.
  1. When the download is complete and you are ready to install the files, click Open Folder, and then click the downloaded file. The file name ends in .exe.
     note:
    If you closed the Download Complete screen, browse to the folder where you saved the .exe file, and then click it.
  2. You can accept the default location to save the files. Click Next, and then wait while the installer extracts the files to prepare for installation.
  3. When the Install Wizard starts, follow the on-screen instructions to install the software.
    For a Full Feature installation, you choose what type of installation you want. The following information might help you decide which installation type to use.
    Recommended
    Custom
    For full use of all your product features: This installation provides full product functionality. HP also includes valuable software to help you get the most out of your product.
    This installation type is designed to work for most users.
    A custom type of installation might be available for your product. This installation allows you to install the minimum software required or the preferred software.
    Use this type of installation only if the computer is low on hard disk space or you attempted a recommended type of installation and received errors. (Try to fix any errors before starting a custom installation.)
     caution:
    To avoid unintended loss of product functionality, read the description of each software component carefully during the installation process.
    The Recommended type of installation allows you to get the most out of your product.
Cause
The HP LaserJet 1018 and 1020 series products do not support Printer Command Language (PCL) printing. Because these products do not support PCL, this error occurs by design and is not a bug in the product software.

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Country: United States

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