Cisco Unified Intelligent Contact Management (ICM) - Cisco Computer Telephony Integration (CTI) Compatibility with Customer Relationship Management (CRM) Connector
This document describes Cisco Unified Intelligent Contact Management (ICM) compatibility with Customer Relationship Management (CRM), such as Siebel, SAP, or Peoplesoft through Cisco Computer Telephony Integration (CTI) application.
The purpose of this document is to show how to check the compatibility between Cisco ICM CTI version and CRM connector version. Cisco has published a CTI Compatibility Matrix where you can find this information in the section named CRM connector:
Go to Cisco Computer Telephony Integration Option, then Technical References, and CTI Compatibility Matrix.
For more information, see Cisco web page, Technical References. Click here to go to "Technical References" (http://www.cisco.com/en/US/products/sw/custcosw/ps14/prod_technical_reference_list.html).
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