note:The program in <PROGRAM NAME> varies, depending on what program the installer cannot remove.
HP Customer Support
HP Single-Function and Multi-Function Printers - Fatal Error 'Error 1714. The older version of <PROGRAM NAME> cannot be removed' (MSI Error 1714) Displays During Software Installation in Windows XP
When you install the HP software, the following fatal error message displays on the computer:
'Error 1714. The older version of <PROGRAM NAME> cannot be removed.'
Solution: Obtain the latest HP software update
HP designed an update to correct this issue.
note:This software update is available for Windows XP operating systems only.
To download and install the HP software update, right-click this link, HP Software Update, and then select Open Link in New Window.
Thoroughly review the information on the download information page, and then follow the on-screen instructions to download and install the software.
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