HP Customer Support
HP Notebook PCs - System Recovery May Fail and Display Error Message If Wireless Button is Turned Off Prior to Performing Recovery
This document pertains to HP Pavilion dv4-1000, dv4-1100, dv7-1000, dv7-1100, dv5-1000, dv5-1100, tx2000, tx2500, tx2600, dv9900 and CQ45-100, CQ45-200 Notebook PC series.
Understanding the error message that displays if system recovery fails because wireless button is turned off prior to performing recovery
The notebook PC may not perform a system recovery, displaying an error message:
Error Message: The recovery attempt has failed. Please select one of the following buttons
Resolving system recovery failure
To resolve this issue, perform the following:
Before performing a system recovery, please ensure the wireless device is turned on by pressing the wireless button on the notebook PC. The wireless LED should be lit.
If a system recovery was performed with wireless off, please perform the following:
Press the wireless button to turn on the wireless switch.
Reboot the notebook PC.
Press F11 to boot from the Recovery Manager.
Click Next when Welcome to Recovery Manager displays.
Select No and then click Next when Microsoft System Restore displays.
Click Yes and then click Next when System Recovery displays.
Select the appropriate item (backup file or not) and then click Next when Recovery your computer to original factory condition displays.
Allow the system recovery to complete.
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