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HP Single-Function and Multi-Function Printers - Fatal Error 'Error 1312 Cannot create the directory <Folder Name>. A file with this name already exists. Please rename or remove the file and click Retry, or click Cancel to exit.' (MSI 1312) Message Displays During Software Installation in Windows

Issue
When you install the HP software, the following fatal error message displays on the computer: 'Error 1312. Cannot create the directory <Folder Name>. A file with this name already exists. Please rename or remove the file and click Retry, or click Cancel to exit.'
Solution
First, choose your operating system.
 note:
Do not close the error message. Later in these instructions, you will need to reference the file name that is given in the error message.

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Country: United States

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