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HP PCs - Hard Disk Error Displays before the Computer Starts

This document pertains to HP PCs with the HP Unified Extensible Firmware Interface (UEFI) beginning in late 2008.
On startup, a Hard Disk Error message displays:
Figure : Hard Disk Error
Hard Disk Error message screen
Hard Disk Error
Please run the Hard Disk Test in System Diagnostics.
Hard Disk # (XXX)
This error message might indicate an issue with sectors, data, or physical disks on the hard drive.
If this error message is displayed, do the following:
  • Make an immediate backup of all important data and files. For instructions on how to back up your data, refer to Backing Up Your Files (Windows 8) for computers running Windows 8, or Backing Up Your Files (Windows 7) for computers running Windows 7.
  • Perform a hard drive diagnostic test to verify the condition of the hard disk drive. For instructions on how to perform a hard drive test, refer to the following steps.
Perform a hard drive diagnostic test
Run the Hard Drive Test in HP Advanced System Diagnostics using the steps in this section. The test might take 60 minutes or more to complete, depending on the size of the drive and the extent of the problems.
  1. Turn on the computer and immediately press the esc key repeatedly, about once every second, to display the Startup Menu.
  2. Press the F2 key to open System Diagnostics.
    Figure : System Diagnostics
    Startup Menu with F2 System Diagnostics selected
  3. On the HP Advanced System Diagnostics screen, click Hard Disk Test.
    Figure : Hard Disk Test
    HP Advanced System Diagnostics screen with Hard Disk Test selected
  4. Click Start Hard Drive Test.
    Figure : Start Hard Drive Test
    Hard Disk Test: Start Hard Drive Test
  5. Wait for the diagnostic test to complete. The test progress screen shows the estimated time remaining.
    Figure : Hard Disk Test Progress
    When the test is complete, the results display on your screen.
Review the hard drive test results
When the hard drive test is complete, a message is displayed to indicate what actions have been taken.
Test result
Suggested action
Hard Disk Test passed
Use the computer as usual.
Problem found and repaired
Use the computer as usual.
Bad sector found and re-mapped
Restart the computer.
  • If another error message is displayed, run the hard drive test again.
  • If no error message is displayed, use the computer as usual.
Specific error message and failure ID code is displayed
Proceed to the Contact HP section for instructions.
Contact HP
If the Hard Drive Test displays an error message and a failure ID code, contact HP using the Contact Support tab at the top of this screen.
The customer service agent will ask you for the failure ID if they need to set up a repair or replace the hard drive. The HP failure ID contains four fields of six characters each, such as XXXXXX-XXXXXX-XXXXXX-XXXXXX, where X is an alpha-numeric character.
Figure : Hard Disk Test FAILED
Hard Disk Test results showing failure
Read the exact failure ID to the customer service agent.

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