hp-support-head-portlet

Actions
Loading...

HP Customer Support

hp-contact-secondary-navigation-portlet

Actions
Loading...

hp-share-print-widget-portlet

Actions
Loading...
  • Alert
    Need help after upgrading to Windows 10?

    Here are solutions to common problems seen after upgrading.

    View article

hp-concentra-wrapper-portlet

Actions
Loading...

A 'The print cartridge cradle cannot move' Error Message Displays for HP Deskjet F4200 and F4400 All-in-One Series Printers

Issue
'The print cartridge cradle cannot move' error message displays on the computer.
The following symptoms might accompany the error message:
  • The product won't print.
  • The lights on the product might blink.
  • A paper jam might have occurred previously.
Solutions
To resolve the issue, try each solution in this document in the order presented.
The following video demonstrates the steps for clearing a carriage jam on the HP Deskjet F4200 All-in-One printer series. The product in the video might not look exactly like your product, but the steps are the same.
If you have trouble viewing the video, or to the view the video in a different size, click here to play the video (in English) on YouTube.
Solution two: Clear any jammed paper
Jammed paper can cause the carriage to stall. Follow these steps to clear any jammed paper.
Step one: Remove any loose paper
Remove any loose sheets of paper from the input tray and the output tray.
 caution:
Do not remove jammed paper at this stage. Trying to clear jammed paper from the front of the product can damage the print mechanism.
Step two: Clear the jam from the back of the All-in-One
  1. Press the Power button () to turn off the product.
  2. Disconnect the USB cable from the back of the product.
  3. Disconnect the power cord from the back of the product.
  4. On the back of the product, press in the tab on the left side of the rear access door to release the door. Pull the door away from the product to remove it.
    Figure : Remove the rear access door
    Illustration of removing the rear access door
  5. Gently pull the paper out of the rollers.
     caution:
    If the paper tears when removing it from the rollers, check the rollers for torn pieces of paper that might remain inside the product. If any torn pieces of paper remain inside the product, more paper jams are likely to occur.
  6. Reattach the rear access door. Gently push the door forward until it snaps into place.
Step three: Clear the paper jam from the front of the All-in-One
If you cannot remove the paper jam from the back of the product, follow these steps to remove the paper jam from the front.
  1. Open the access door.
    Figure : Access door
    Illustration showing the access door
  2. Gently pull the paper out of the rollers.
     note:
    Remove paper from the front of the product as carefully as possible. If any torn pieces of paper remain inside the product, more paper jams are likely to occur, and this could damage the print mechanism.
  3. Close the access door.
  4. Reconnect the power cord to the back of the product.
  5. Press the Power button () to turn on the product.
Step four: Print a self-test page
Printing a self-test page verifies if the hardware functions correctly.
  • If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting. Reconnect the USB cable, and then try to print again.
  • If the issue persists, continue with the next solution.
  • If the test page does not print, continue with the next solution.

hp-feedback-input-portlet

Actions
Loading...

hp-online-communities-portlet

Actions
Loading...

Ask the community!


Support Forum

Support Forum

Join the conversation! Find Solutions, ask questions, and share advice with other HP product owners. Visit now


hp-feedback-banner-portlet

Actions
Loading...

hp-country-locator-portlet

Actions
Loading...
United States

hp-detect-load-my-device-portlet

Actions
Loading...