hp-support-head-portlet

Actions
Loading...

HP Customer Support

hp-contact-secondary-navigation-portlet

Actions
Loading...

hp-share-print-widget-portlet

Actions
Loading...

hp-concentra-wrapper-portlet

Actions
Loading...

HP PCs - Error: Display Driver Stopped Responding and Has Recovered (Windows 8, 7)

This document pertains to all HP and Compaq desktop computers using Windows8 or Windows7.
While playing video games or using video or graphics applications (such as streaming video), the computer screen goes black for up to three seconds, and then one of the following error messages displays:
  • Display driver stopped responding and has recovered.
  • Display driver igfx stopped responding and has successfully recovered.
  • Display driver NVIDIA stopped responding and has successfully recovered.
  • Display driver ATI stopped responding and has successfully recovered.
Figure : Error message
Display driver stopped responding error message
This issue is related to the graphics system. When system memory is running low and Windows is unable to allocate video memory, Windows closes and then restarts the program to avoid a failure.
 note:
The following solutions can help reduce or eliminate this error in the future, but the error can still occur when system memory resources are low.
Step 1: Restart the computer
Shut down and then restart the computer to clear out the memory addresses and prepare the computer for further troubleshooting.
Step 2: Update the graphics driver
Update the graphics driver for your specific computer model. For more information on updating drivers, please see the HP support document Downloading or Updating Software and Drivers for HP Computers.
After installing the updated driver, perform the action that you were doing when the error first occurred (for example, playing a game or watching a movie) to test if the error reoccurs.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.
Step 3: Use Microsoft Fix it (Windows7)
If your computer is running Windows7, use Microsoft Fix it to fix the display driver problem automatically:
Step 4: Install Windows updates
Download and install all available updates for Windows, then perform the action that you were doing when the error first occurred, for example, playing a game or watching a movie, to test if the error reoccurs.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.
Step 5: Adjust visual effects in Windows
To adjust your computer for better performance, disable some or all of the visual effects.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.
Step 6: Adjust settings within the game or program
Adjusting settings within the game or program, for example reducing anti-aliasing or screen resolution, lowers the quality of the graphics but makes graphics card-related errors less likely.
If the error only occurs when using one specific game or program, update the features of the game or program from within the program itself, or go to the manufacturer's support website to download and install any relevant updates. After the updates are installed, restart the computer.
After the computer restarts, perform the action that you were doing when the error first occurred, for example playing a game or watching a movie, to test if the error reoccurs.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.
Step 7: Improve system performance
Increase the overall performance of your computer. There are many things you can do to improve system performance.
Perform the action that you were doing when the error first occurred, for example, playing a game or watching a movie, to test if the error reoccurs.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.
Step 8: Perform an HP System Recovery
If none of the above actions resolved the error condition, back up your personal data and then perform an HP System Recovery on the notebook. See one of the following documents for instructions:
Step 9: Replace the graphics card (desktop PCs only)
After performing the previous steps, the error message should not occur as frequently. Perform the action that you were doing when the error first occurred, for example, playing a game or watching a movie, to test if the error reoccurs. If error continues to occur, replace the graphics card, or add memory.
 note:
Some computer models, such as HP TouchSmart All-in-One computers, do not have a removable graphics card. Check your product specifications to see if the graphics card is removable.
If the graphics card is removable, find steps to replace the graphics card in the Upgrading and Servicing Guide or Removing and Replacing the Graphics Card document (if available) on the HP Customer Support product page for your computer model.
If the graphics card is not removable, contact HP using the Contact Support tab at the top of this screen. To check if your computer is under warranty, please see HP support document Finding Warranty Information.

hp-feedback-input-portlet

Actions
Loading...

hp-online-communities-portlet

Actions
Loading...

Ask the community!


Support Forum

Support Forum

Join the conversation! Find Solutions, ask questions, and share advice with other HP product owners. Visit now


hp-feedback-banner-portlet

Actions
Loading...

hp-country-locator-portlet

Actions
Loading...
United States

hp-detect-load-my-device-portlet

Actions
Loading...