HP Support

hp-contact-secondary-navigation

Actions
Loading...

hp-share-print-widget

Actions
Loading...

hp-concentra-wrapper

Actions
Loading...

'Top Cover Open' Message Displays on the Computer

Issue
If top cover of the printer is open or the door hinge on the right hand side is broken, the following error message appears on the computer when trying to print:
Top Cover Open. The device cannot print because the top cover is open. Close the top cover and press continue, or cancel the printing.
Figure : Error message: Top Cover Open
Solution
Follow the steps below until the issue is resolved.
Solution one
Close the door properly as shown in the figure below. Click Continue to print the document.
Figure : Top cover closed
If this does not resolve the issue, continue to the next solution.
Solution two
Open the side access door on the right hand side of the printer as shown in the figure below. Pull the door from the bottom and then lift the door up.
Figure : Open side access door
Check if the door hinge is broken or if the sensor is stuck. The sensor is shown in the figure below. If the door is closed the sensor should go up.
Figure : Location of sensor
 note:
If the door hinge or sensor is broken, service your product.
The side door is closed by first putting the top latches (A) on the top of printer and then pushing the side door inside so that latches (B) go inside and get locked as shown below.
Figure : Printer side view
Figure : Printer side door
Click Continue to print the document. If this does not resolve the issue, continue to the next solution.
Solution three
Contacting HP for service in all countries/regions except Asia Pacific.
If you have completed all the preceding steps and are still experiencing a problem, service the product.
Determine if your product is in warranty or out of warranty. If you need help determining your product’s warranty status, go to HP’s Warranty Check Tool.
  • If your product is in warranty, Contact HP to obtain service.
  • If your product is out of warranty, Contact HP to find an authorized service provider or to setup service (fees might apply).

hp-online-communities

Actions
Loading...
Consumer Community

Consumer Community

Join the conversation! Find Solutions, ask questions, and share advice with other HP product owners. Visit now >

Enterprise Business Community

Enterprise Business Community

Join HP's community of business and IT professionals to help solve problems, exchange ideas, and learn best practices from your peers. Worldwide discussions in English. Visit now >


Contact HP

Contact HP

Let HP help you find the answer or identify a service location. Contact us >

Country: United States