HP Customer Support
HP DeskJet 6520, 6620, 6840, 6940, and 6980 Printers - 'Top Cover Open' Message Displays on the Computer
If top cover of the printer is open or the door hinge on the right hand side is broken, the following error message appears on the computer when trying to print:
Top Cover Open. The device cannot print because the top cover is open. Close the top cover and press continue, or cancel the printing.
Figure : Error message: Top Cover Open
Follow the steps below until the issue is resolved.
Close the door properly as shown in the figure below. Click Continue to print the document.
Figure : Top cover closed
If this does not resolve the issue, continue to the next solution.
Open the side access door on the right hand side of the printer as shown in the figure below. Pull the door from the bottom and then lift the door up.
Figure : Open side access door
Check if the door hinge is broken or if the sensor is stuck. The sensor is shown in the figure below. If the door is closed the sensor should go up.
Figure : Location of sensor
note:If the door hinge or sensor is broken, service your product.
The side door is closed by first putting the top latches (A) on the top of printer and then pushing the side door inside so that latches (B) go inside and get locked as shown below.
Figure : Printer side view
Figure : Printer side door
Click Continue to print the document. If this does not resolve the issue, continue to the next solution.
Contacting HP for service in all countries/regions except Asia Pacific.
If you completed all the preceding steps and your product still has an issue, service the product.
First, go to Check your product warranty to check your printer warranty status, and then go to Contact HP Support to find an authorized service dealer or to schedule a repair.
Repair fees might apply for out-of-warranty printers.
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