HP Customer Support
HP and Compaq Desktop PCs - Using the Media Center Remote Control (Windows 7 and Windows Vista)
This document pertains to HP and Compaq desktop computers that came with Windows 7 or Windows Vista (Premium or Ultimate) and a remote control.
This document is intended to provide a brief explanation about the functions of each button of the three versions of the Windows Media Center remote controls.
Differences between remote controls
There are three similar types of remote controls that are distributed with Windows 7 or Windows Vista. The remote control that came with your computer depends on the country/region where it was purchased.
Remote control 1 includes 5 teletext buttons and buttons with iconic labels
Remote control 2 includes buttons with text labels
Remote control 3 includes buttons with iconic labels
Figure : Three Windows Media Center remote controls
Remote control (1) contains teletext buttons and buttons with iconic labels. Remote control (2) contains buttons with text labels. Remote control (3) contains buttons with iconic labels.
Troubleshooting the remote control
If the remote does not work:
Make sure that the batteries for the remote control are charged and installed correctly.
Make sure the front of the remote sensor (IR receiver) is not blocked.
Point the remote control within a 45-degree angle range and less than 8 meters (26 feet) away.
If a pressed key repeats itself or sticks, unplug the remote sensor from the USB connector, wait 1 minute, and plug the remote sensor back in. Try altering the lighting conditions in the room or moving the location of the remote sensor if this continues.
Press the Enter button on the remote control after changing a channel.
Point the remote control toward the remote sensor, and press a button. A faint red light should appear on the remote sensor. If the light appears, then the problem is probably in the Windows Media Center software. Close Windows Media Center, restart the computer, and then open Windows Media Center again.
If the remote control works in Windows Media Center but not when changing channels, you need to reconfigure the Windows Media Center software settings for the cable set-top box or satellite receiver.
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