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Resolving Microphone Problems (Windows Vista)

This document pertains to HP Notebook PCs with Windows Vista.
Changes in software, settings, or drivers can often cause a microphone to stop working. If your computer's microphone has stopped working, there are a number of things you can do to attempt to correct the problem. First, troubleshoot the hardware. Then, move on to the other troubleshooting tips provided in this document.
Hardware troubleshooting
Depending on whether you are using an internal or an external microphone, follow the steps below to see if the problem is with the hardware.
Basic troubleshooting
The following are some basic troubleshooting tools that you can use to restore your microphone's functionality, depending on your operating system and/or software preferences. However, it is recommended that you first run the HP Support Assistant as it can scan your current system configuration to automatically determine if your computer requires updated software and device drivers.
Additional troubleshooting
If, after performing basic troubleshooting, the microphone still does not work, try the following:
Voice chat troubleshooting
For issues related to using a microphone with voice chat software, see the following:

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