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The HP Director Window Does Not Open in Windows XP

Issue
The HP Director icon () is present on the computer desktop and in the Start menu, but HP Director does not open after clicking the icon.
This issue occurs on some HP products introduced between 2002 and 2004, after installing the Microsoft Internet Explorer 7 or 8 (MS IE 7 or MS IE 8) browser on a computer that is connected to the HP product. The Internet Explorer 7 or 8 browser might be incompatible with HP Director.
IMPORTANT! This document does not resolve issues with Windows Vista. If you recently upgraded to Windows Vista, and cannot find HP Director, click one of the following links:
Solution one: Open HP Director each time you use it
Follow these steps to use a workaround to open HP Director each time you use the software. These steps must be repeated each time you use HP Director.
 note:
If you prefer a solution that does not require a workaround each time you open HP Director, skip to the section in this document for updating the HP Director software.
  1. Open HP Director using one of the following methods:
    • From the desktop: On your computer's desktop, look for the HP Director icon (), and then double-click it.
    • From the Windows taskbar: Click Start (), click All Programs, click the HP or Hewlett-Packard folder, and then click HP Director.
    Although HP Director does not appear to be open, it is open and loaded into the computer's memory, but it does not open in a new window as usual.
  2. On your computer keyboard, press the Alt key and the Space bar at the same time. The Shortcut menu displays near the top-left corner of the computer.
    Figure : Shortcut menu
    If the Shortcut menu does not open, repeat steps 1 and 2 until it does.
  3. Click Minimize in the Shortcut menu.
    HP Director displays (minimizes) as an item on the taskbar (the row of open software programs that displays at the bottom of the desktop screen).
    Figure : The taskbar
    Screen capture of the taskbar
    If HP Director does not minimize, click Minimize again until it does.
  4. Click the HP Director icon on the taskbar (). The HP Director software opens and functions normally.
     note:
    The HP Director window and icons might display larger than normal, but the software is functional.
  5. Repeat steps 1 through 4 every time you use HP Director.
Solution two: Update the HP Director software
HP has released an update titled Critical update to resolve an issue with HP Director after installing Internet Explorer 7 or 8 to resolve this issue. Use one of the following methods to install the update to resolve the issue.

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