The message 'Paper Jam' displays on the computer. The Paper icon () and the Attention light () on the front of the HP product might also blink.
Figure : Paper icon on the control panel display
caution:Do not remove jammed paper at this stage. Trying to clear jammed paper from the front of the product can damage the print mechanism.
caution:Never lift the front cover and pull jammed paper out from the inside the HP product if you can pull it from the back of the HP product or the paper tray. Pulling paper from inside the front cover can cause mechanical damage to the HP product.
caution:Remove the paper carefully. If the paper tears, part of it might remain inside the paper path and damage the product. Carefully remove all traces of paper that you can find.
warning:You must unplug the power cord to move the carriage by hand and reset the paper feed mechanism without risk of electrical shock.
caution:If the paper tears when you remove it from the rollers, check the rollers for torn pieces of paper that might remain inside the product. If pieces of paper remain in the product, more paper jams can occur.
note:If the page displays in the wrong country/region or language, click the Region - Language link in the upper right corner of your browser. Then you can select the correct country/region and language.
caution:Do not force the paper to move too far forward in the tray.