HP Support

hp-contact-secondary-navigation

Actions
Loading...

hp-share-print-widget

Actions
Loading...

hp-concentra-wrapper

Actions
Loading...

Printed Colors Are Not the Colors Expected

This document applies to the following products:
  • HP Photosmart C5140, C5150, C5170, C5173, C5175, and C5177 All-in-Ones
  • HP Photosmart C5180, C5183, C5185, C5188, C5190, and C5194 All-in-Ones
Issue
The printer is working, but the colors in the printed output are not the expected colors. The output may look as if only one color has printed, or as if a color has not printed, or as if the wrong colors have been printed.
Solution
Complete the following steps to resolve this issue.
Step one: Check ink levels
If the print defect is minor, it might be caused by reserve mode operation. When the printer runs out of some colors, it can continue printing using remaining inks, but print quality may be affected. If cyan, magenta, or yellow is out, the printer can print only in grayscale.
 note:
HP cannot guarantee the quality or reliability of non-HP ink. If ink cartridges have been refilled, try replacing them with genuine HP ink cartridges.
Replace any empty print cartridges.
To access the ink level gauge, follow these steps.
  1. Press Setup.
  2. Press to select Tools, then press OK.
  3. Select Display Ink Gauge and press OK. The ink levels are displayed.
    Figure : Ink levels
    • Each icon corresponds to the cartridge that is the color of the icon. The icons are also in the same order, from left to right, as the cartridges in the printer.
    • If an icon is empty, the corresponding cartridge may need to be replaced soon.
    • The ink levels in non-HP, refilled, and remanufactured cartridges cannot be read by the printer. Instead of an icon, a question mark is displayed for these cartridges. HP cannot guarantee the quality or reliability of non-HP ink. Printer service or repairs required as a result of printer failure or damage attributable to the use of non-HP ink will not be covered under warranty.
Step two: Calibrate the color
If the cartridges have not been refilled and none are empty, try calibrating the color.
  1. Open the printer Toolbox:
    1. Open HP Solution Center (click Start, then All Programs, then HP, then HP Solution Center).
    2. If you have more than one printer installed, make sure to select the correct printer tab in HP Solution Center.
    3. Click Settings.
    4. Click Print Settings.
    5. Click Printer Toolbox.
  2. On the Device Services tab, click Calibrate Color, then follow the onscreen instructions. The procedure takes about two minutes and requires two sheets of paper.
Step three: Clean the printhead
If the steps above did not help, clean the printhead.
  1. Open the All-in-One Toolbox:
    1. Open HP Solution Center (click Start, click All Programs, click HP, and then click HP Solution Center).
    2. If you have more than one All-in-One installed, make sure to select the correct All-in-One tab in HP Solution Center.
    3. Click Settings.
    4. Click Print Settings.
    5. Click Printer Toolbox.
  2. On the Device Services tab, click Clean the Print Cartridges, and then follow the onscreen instructions. Three levels of cleaning are available.
Contacting HP for service in all countries/regions except Asia Pacific.
If you completed all the preceding steps and your product still has an issue, service the product.
First, go to HP Product Warranty Check to check your warranty status, and then go to Contact HP to find an authorized service dealer or to schedule a repair. Repair fees might apply for out of warranty products.

hp-online-communities

Actions
Loading...
Consumer Community

Consumer Community

Join the conversation! Find Solutions, ask questions, and share advice with other HP product owners. Visit now >

Enterprise Business Community

Enterprise Business Community

Join HP's community of business and IT professionals to help solve problems, exchange ideas, and learn best practices from your peers. Worldwide discussions in English. Visit now >


Contact HP

Contact HP

Let HP help you find the answer or identify a service location. Contact us >

Country: United States