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An Alphanumeric Code (Example: '0x......' or 'C2......') Displays on the Front Panel When Printing

Issue
If you have an alphanumeric error code, and the message does not include the words “Ink system failure,” you have come to the right troubleshooting document.
 note:
There are many variations of these alphanumeric codes. Some begin with '0x...' while others begin with a 'B' or 'C.' Your exact error might not be in the example list, but you should continue with the troubleshooting outlined in this document.
Solution one: Reset the product
  1. Without turning off the product, disconnect the USB cable from the rear of the product.
     note:
    The USB cable connects to the port on the rear of the product. The port is labeled with the USB icon (). If your printer has a network or wireless connection, ignore this step.
    Figure : Example USB connection (your product might not look exactly the same as this example)
    Description of disconnecting the USB cable.
  2. Remove the cartridges from the product.
  3. Wait until a message to insert the cartridges displays. If you do not see a message within a few minutes, skip to the next step.
     note:
    If your printer does not have a display, wait until the cartridge lights blink. If the cartridge lights do not blink within a few minutes, skip to the next step.
  4. Disconnect the power cord from the back of the product.
  5. Wait 60 seconds.
  6. Reconnect the power cord. If the product does not automatically turn on, press the Power button ().
  7. Reinsert the cartridges, and then close any open doors on the product.
  8. If you receive a prompt to print a calibration page, do so.
  9. If you disconnected the USB cable, reconnect it to the rear of the product.
  10. Try printing again.
Contacting HP for service in all countries/regions except Asia Pacific.
If you have completed all the preceding steps and are still experiencing a problem, service the product.
Determine if your product is in warranty or out of warranty. If you need help determining your product’s warranty status, go to HP’s Warranty Check Tool.
  • If your product is in warranty, Contact HP to obtain service.
  • If your product is out of warranty, Contact HP to find an authorized service provider or to setup service (fees might apply).

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Country: United States