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HP Inkjet Printers - 'Ox...' or 'C2...' Error Code Displays

This document is for HP Inkjet Printers.
If your printer or computer displays an alphanumeric error code, and the message does not include the words “Ink system failure,” you have come to the correct troubleshooting document.
 note:
There are many variations of these alphanumeric codes. Some begin with '0x...' while others begin with a 'B' or 'C.' Your exact error might not be in the example list, but you should still continue with the troubleshooting steps outlined in this document.
Step 1: Reset the printer
  1. Without turning off the printer, disconnect the USB cable from the rear of the printer.
     note:
    The USB cable connects to the port on the rear of the printer. The port is labeled with the USB icon (). If your printer has a network or wireless connection, ignore this step.
    Figure : Example USB connection (your printer might not look exactly the same as this example)
    Description of disconnecting the USB cable.
  2. Remove the ink cartridges from the printer.
  3. Wait until a message to insert the ink cartridges displays. If you do not see a message within a few minutes, skip to step 4 to disconnect the power cord.
     note:
    If your printer does not have a control panel, wait until the ink cartridge lights blink. If the ink cartridge lights do not blink within a few minutes, skip to step 4 to disconnect the power cord.
  4. Disconnect the power cord from the rear of the printer.
  5. Wait 60 seconds.
  6. Reconnect the power cord. If the printer does not automatically turn on, press the Power button.
  7. Reinsert the ink cartridges, and then close any open doors on the printer.
  8. If you receive a prompt to print a calibration page, do so.
  9. If you disconnected the USB cable, reconnect it to the rear of the printer.
  10. Try to print.
If these steps resolved the issue, you do not need to continue troubleshooting.
Step 2: Service the printer
If the previous steps did not resolve the issue, service the printer.
Contacting HP for service in all countries/regions except Asia Pacific.
If you completed all the preceding steps and your product still has an issue, service the product.
First, go to Check your product warranty to check your printer warranty status, and then go to Contact HP Support to find an authorized service dealer or to schedule a repair.
Repair fees might apply for out-of-warranty printers.

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