HP Customer Support
HP Notebook PCs - "Non-System Disk Error" or "Disk Error" Appears on Black Screen (Windows XP or 2000)
HP recommends the following resolutions for "boot errors" or "black screen" error messages that may occur before Windows XP or Windows 2000 is started.
Non-System Disk Error or Disk Error
This error message may appear when the computer BIOS cannot find a bootable operating system on any of the storage devices included in the notebook PC's boot path.
Use one of the following methods to resolve the error:
Step 1: Remove the non-system disk from the computer
Use the steps below to remove all non-system disks and reboot a notebook PC.
Disconnect any USB or 1394 (Firewire) devices that are attached to the computer.
Remove any CD and DVD discs from the drives.
If your computer has a floppy disk drive, remove any floppy disks from the drive.
- Press and hold the Power button for 5 Seconds to turn off the PC. Then, press and release the Power button to turn on the PC.
note:During startup, a notebook checks several devices for an operating system in a pre-determined order. You can change the order that the notebook uses in the system BIOS. For more information on changing the boot order use HP Notebook PCs - Configuring the Boot Order on a HP Notebook PC.
Step 2: Test the hard drive
Use the steps below to test the hard drive in a Notebook PC using the HP Hard Drive Self Test.
Plug the AC Adapter into the Notebook PC.
Press and hold the Power button for 5 Seconds to turn off the PC.
Press and hold the F10 key while you press the Power button to turn on the PC. Release the F10 key after text is displayed on the screen of the PC.
After the BIOS Setup Utility is displayed, use the Right Arrow key to select the Tools menu.
Select Hard Drive Self Test.
Press the Enter key to start the test.
The Hard Drive Self Test will provide an Estimated test time. A Quick test, a Comprehensive test, and a SMART test will execute when the Enter key is pressed.
If any test fails, contact HP service and support for instructions on how to order a replacement hard drive.
If all of the tests pass, the hard drive is not damaged. As a rule, HP will not replace a hard drive under warranty that does not fail the HP Hard Drive Self Test.
note:Many PC problems are related to soft failures on the hard drive. The comprehensive portion of the HP Hard Drive Self Test will repair soft errors on the hard drive, but it will not report the errors. After the test is complete, be sure to restart the PC to see if test repaired the problem you may be experiencing with your PC.
Step 3: Reinstall the Windows operating system on the hard drive
Step 4: Schedule a Repair
If the preceding methods do not resolve the error, please contact HP to schedule a repair.
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