HP Customer Support
HP Notebook PCs - Wireless Mouse is Slow to Respond
The wireless mouse may require as long as one second to react to the initial motion after a period of rest. Different surfaces cause varying performance. You may also experience "crosstalk" problems when using multiple wireless keyboards and mouse devices. The mouse or keyboard may be affecting or controlling more than one computer or may control a nearby computer instead of the intended computer.
"Crosstalk" may occur due to environmental factors or weak batteries. Use the following methods to improve the performance of the wireless mouse and keyboard.
Tips for wireless receiver placement
Ensure that the keyboard and mouse batteries are good and that the receiver, mouse, and keyboard are appropriately located as described below:
- Do not place the receiver within 12 inches (30 centimeters) of a telephone, power supply, transformer, monitor, computer, or other electrical device.
- Do not place the receiver within 12 inches (30 centimeters) of copper wires such as telephone lines, network cables, power cords, etc. The signal can be carried by such conductors and may affect systems (or be affected by systems) well beyond the normal transmission/reception range of the receiver.
- Do not place the receiver on metal surfaces such as the computer case or a metal desktop.
- Do not place the receiver on or inside a metal or wire container.
Tips for mouse placement
Do not place the receiver on or inside a metal or wire container.
Tips for extending mouse battery life
To maximize the useful life of the mouse batteries, avoid using it on the following surfaces:
- Translucent or transparent surfaces (glass, acrylic)
- Highly reflective surfaces
- Very dark surfaces
- Rough surfaces
Ensure mouse and keyboard batteries are good
Batteries should be changed when the keyboard and mouse applet indicates a low battery warning. When the mouse or keyboard batteries get weak, the devices may enter test mode and can interfere with other nearby systems that also have a wireless mouse or keyboard receiver attached.
Change the channel and ID
If experiencing interference with a nearby (within 10 feet or less) system it could be that both systems are using the same channel and ID. There are two channels available, each having 256 IDs. Perform the following procedures to change the channel and ID.
Use the following steps to change the ID:
Press the Connection button on the top of receiver.The receiver LED will begin blinking to indicating that it has entered "binding" mode.
Hold down the Connection button on the bottom of mouse or keyboard and hold for at least 3 seconds.The receiver LED will stop blinking when the Connection button is released.
note:You must hold the mouse or keyboard Connection button for a minimum of 3 full seconds otherwise the ID change may not occur. The receiver will return to its original setting after 30 seconds if binding has not been successful.
Use the following steps to change the channel:
Press the Connection button on the top of receiver.The receiver LED will begin blinking to indicate the "Binding mode".
Press the Connection button on the bottom of mouse or keyboard and then release it.The receiver LED will stop blinking when the Connection button is released.
note:Do not hold the Connection button on the mouse or keyboard for more than 2 seconds. This could cause an ID change instead of changing the channel. The receiver will return to its original setting after 30 seconds if binding has not been successful.
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