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An 'An error occurred while communicating with scanning device' or a 'There is no computer connection' Message Displays When Scanning for HP Printers

This document is for HP multifunction printers released prior to 2010 that use Mac computers or HP Solution Center software on Windows computers.
When you try to scan from the control panel or from the computer, one of the following communication or connection errors displays, and then the scan fails.
  • 'An error occurred while communicating with scanning device'
  • 'There is no computer connection'
  • 'No connection'
  • 'Computer not listed'
  • 'No imaging device detected'
  • 'Scanner not found'
  • 'Unable to communicate with scanner'
Select your operating system for steps to resolve the issue.

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Country: United States