HP Customer Support
InformationFraudulent Callers - protect yourself and report it
Learn what to do if you are contacted by fraudulent callers posing as HP representatives. This could be a scam; do not provide any personal information.View article
HP Designjet 500ps - Mac OS: Job Freezes at 90 Percent
When connecting to the HP Designjet 500ps printer using the AppleTalk protocol/port selection, the job freezes in the RIP and the printer never appears to receive any data to print.
WORKAROUND 1: Use the USB or TCP/IP port instead of the AppleTalk port when setting the printer up in the RIP software.
WORKAROUND 2: The AppleTalk setting might be used, but the document will need to be held in the RIP Queue first, then saved (printed) to a .PRT file format. After the file has been saved, bring the .PRT file back into the RIP queue window and send it.
Ask the community!
Country: United States