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    Fraudulent Callers - protect yourself and report it​

    Learn what to do if you are contacted by fraudulent callers posing as HP representatives. This could be a scam; do not provide any personal information.

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HP Designjet 500ps - Mac OS: Job Freezes at 90 Percent

Issue:
When connecting to the HP Designjet 500ps printer using the AppleTalk protocol/port selection, the job freezes in the RIP and the printer never appears to receive any data to print.
Workaround
WORKAROUND 1: Use the USB or TCP/IP port instead of the AppleTalk port when setting the printer up in the RIP software.
Workaround
WORKAROUND 2: The AppleTalk setting might be used, but the document will need to be held in the RIP Queue first, then saved (printed) to a .PRT file format. After the file has been saved, bring the .PRT file back into the RIP queue window and send it.

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