hp-support-head-portlet

Actions
Loading...

HP Customer Support

hp-contact-secondary-navigation-portlet

Actions
Loading...

hp-share-print-widget-portlet

Actions
Loading...

hp-concentra-wrapper-portlet

Actions
Loading...

HP LaserJet 9000, 9040mfp, 9050mfp, M9040mfp and M9050mfp Series Printers - Troubleshooting a 13.32 Control Panel Error Message

Issue:
This document will assist in troubleshooting and resolving 13.32.00 paper jam error messages.
Solution
Perform the following steps to resolve the issue.
Cause
This error message indicates a problem with the paper sensors in the Paper Input Unit (PIU) of the printer. The PIU is the assembly that paper passes through from Trays 2, 3 and 4 (if equipped) before it goes into the top of the printer.
There are four paper sensors in the PIU. If any one of them is stuck due to media that was not cleared following a paper jam, or is defective/damaged, the printer will display the 13.32.00 error message during boot up. After clearing paper, it is always a good idea to power cycle the printer and verify that the printer will come to a Ready status. During boot up, the printer "polls" all the paper sensors. If a sensor is stuck or damaged, the printer will report an error message on the control panel.
How to troubleshoot a 13.32.00 control panel error message
  1. Since this error message will frequently follow a paper jam in the printer, first check the entire paper path for any stuck paper.
  2. How to check Tray 4: Open Tray 4 (if equipped) and the Vertical Registration Assembly (VRA) to check for any stuck paper, if any is found either in the tray or the VRA remove it. The VRA is on the right side of the printer directly below the right door. Figure 1 shows the VRA open. Open the VRA using the handle shown in Figure 1, call-out 2. Verify that the sensor shown in call-out 1 moves freely. If this sensor gets damaged, it will cause 13.11.09 and 13.11.10 errors.
  3. While Tray 4 is open, check the area around the rollers for stuck media as well as the rollers in Tray 4 are the same as in Trays 2 and 3.
      Figure : Checking Tray 4
    1. Paper Sensor (Tray 4 if equipped)
    2. Tray 4 VRA handle (if equipped
     note:
    Check the small LED on the front of Tray 4. It should be green (ready status). If it is amber, this indicates an error state with the tray. No light at all indicates the tray is not plugged in to a power source
How to check Trays 2 and 3
  1. Remove Trays 2 and 3.
  2. After removing the paper trays, look inside the cavity in the printer where the trays go. Figure 2 shows a close up of one set of the feed and separation rollers. Each tray has its own set of three rollers. These pull the paper from the trays and feed it into the PIU. Check the area around the feed and separation rollers for any stuck media. There is one sensor located behind each set of rollers (one sensor per tray) that need to be checked.
  3. Remove the rollers to access these sensors. Squeeze the plastic tab on the end of each roller then slide them off. Be sure to reinstall them as they are shown in Figure 2.
  4. Verify that the sensors move freely. Figure 3, call-out 1 shows one of the sensors after removing the rollers shown in Figure 2. Verify that both of these sensors (one per tray) move freely.
  5. Use the tip of a pen or something similar to gently "jiggle" the sensors and verify that they are not jammed or damaged. Any stuck media should be able to be dislodged by doing this.
    Figure : Feed and separation rollers
      Figure : Verifying that the sensors move freely
    1. Close-up of one of the paper sensors
  6. Open the right door of the printer and check the two sensors on the outside of the PIU shown in Figure 4, call-out 1. Remove any stuck media and verify that the sensors move freely. Manually "jiggle" the sensors; they should move freely.
  7. After checking all of these sensors and reinstalling the paper trays, turn on the printer. If the 13.32.00 error message still will not clear, contact HP support.
      Figure : Opening the right door of the printer
    1. Two paper sensors visible after opening right door
Contact HP?
If the issue is unresolved, click here to contact HP support (http://thenew.hp.com/country/us/eng/contact_us.html) and provide them with the following information:
  • Document number bpl11768 used for troubleshooting and a brief problem description to assist HP support in resolving the issue. Does the printer still start up to a 13.32 error message?
  • Are any of the sensors damaged? If so, which sensors: the ones located inside the right door, or those inside the Tray 2 and Tray 3 cavity?
  • Was there a paper jam before this issue started occurring?
  • Is there now an error message other than 13.32 displayed on the printer control panel? If so what is it?
  • Is the 13.32 error message still displayed on the printer control panel?

hp-feedback-input-portlet

Actions
Loading...

hp-online-communities-portlet

Actions
Loading...

Ask the community!


Support Forum

Support Forum

Join the conversation! Find Solutions, ask questions, and share advice with other HP product owners. Visit now


hp-feedback-banner-portlet

Actions
Loading...

hp-country-locator-portlet

Actions
Loading...
Country: Flag United States

hp-detect-load-my-device-portlet

Actions
Loading...