This document contains information about troubleshooting print quality problems associated with paper and print media, the environment, and paper jams. It also contains instructions for using the printers' built-in troubleshooting pages for print quality to help diagnose and solve print quality problems.
Many different types of paper and other print media can be used with HP Color LaserJet 4600 and 5500 series printers; however, some print quality problems and possible printer damage may arise from the use of inappropriate paper or other print media. It is important to always use paper and other print media that meets the requirements. Click here to download the HP LaserJet Printer Family Print Media Guide for more information.
It is possible that paper and print media could meet all of the guidelines specified in the HP LaserJet Printer Family Print Media Guide and still not print satisfactorily. This may be due to abnormal characteristics of the printing environment or to other variables over which Hewlett-Packard has no control (for example, extremes in temperature and humidity). Hewlett-Packard recommends testing any paper and print media before buying it in large quantities.