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HP LaserJet 1000 Printer Series - Media-Handling Issues

This document explains and provides suggestions for troubleshooting media-handling issues for HP LaserJet 1000 series printers.
Issue
Cause
Solution
Print media jam
For more information, see the section on "Clearing printer media jams" in the HP LaserJet 1000 Series Printer User Guide.
Media guides are not properly adjusted.
Media was not removed from the input tray before refilling the tray.
The input tray is overfilled.
The media was poorly cut by the manufacturer and is sticking together.
The output capacity was exceeded in the paper output bin.
The pickup roller is dirty or damaged.
The pickup roller is not inserted correctly.
The proper output path is not being used (particularly for heavy weight media and envelopes).
Slide the guides against the sides of the stack in the input tray to center the paper. Make sure the guides are not adjusted too tightly.
Always remove paper from the input tray before refilling it.
Remove some of the media. The input tray can hold up to 250 sheets of 75 g/m2 (20 lb) bond weight paper (fewer for heavier paper) or from 20 to 30 envelopes.
"Break" the ream of paper by curving it into an upside-down u-shape; this can effectively decrease multifeeds. Also try turning the paper around to feed the opposite end first, or use a different type of paper.
Do not allow more than 125 sheets of 75 g/m<superscript>2</superscript> (20 lb) bond weight paper (fewer for heavier paper) to fill the paper output bin.
Clean the pickup roller, or replace it if it is damaged. Click here to see the section below on "Cleaning or replacing the pickup roller."
Open the rear-output door to create a more direct paper path.
Issue
Cause
Solution
Print media jam (continued)
The separation pad is dirty or damaged.
A sensor is not operating properly.
The media does not meet HP specifications.
The media might be damaged.
The printer might need to be cleaned.
The media jam release levers might be open.
Clean the separation pad, or replace it if it is damaged. Click here to see the section below on "Replacing the printer separation pad."
Check the sensors to make sure that none of them are jammed. Replace the sensor if it cannot be unjammed. Make sure that the media meets specifications detailed in the HP LaserJet Printer Family - Print Media Guide.
Make sure that media is not wrinkled, folded, or damaged.
Clean the printer. For more information, see the section on "Cleaning the printer media path" in the HP LaserJet 1000 Series Printer User Guide.
When printing to the straight-through output path, close and open the door again to make sure that the media jam release levers are closed.
Issue
Cause
Solution
Print is skewed
The media guides might be set incorrectly.
Adjust the media guides to the width and length of the media in use and reprint the document.
More than one sheet of media feeds through the printer at one time
The input tray might be too full.
The media might be damaged.
The printer separation pad might be worn.
Make sure that the media tray is not filled past the fill line.
Make sure that the media is not wrinkled, folded, or damaged.
Printer does not pull media from the input tray
The pickup roller might be dirty or damaged.
Printer curled the media
Paper curl is inherent to the laser printing process, and occurs when paper is subjected to heat. Paper curl tends to relax as the paper cools while resting on a flat surface.
The printer might be using the wrong output path for the media type.
The formatter might be optimized for the wrong type of media.
Make sure that the media meets specifications detailed in the HP LaserJet Printer Family - Print Media Guide.
Open the straight-through output door to print straight through.
For more information, see the section in the HP LaserJet 1000 Series Printer Software Technical Reference on "Image quality issues.”
Issue
Cause
Solution
The printed media curls excessively after traveling through the printer (for Chinese language users)
The printer's fuser setting might not be optimized for the media weight used.
Open the HP LaserJet 1000 series printer driver by clicking Start, selecting Settings, and then clicking Printers. (In Windows XP, click Start, and click Printers and Faxes). Right-click the HP LaserJet 1000 series printer icon, and then click Properties. In Windows 98 and Millennium Edition (Me), click the Printer Properties tab. In Windows 2000 and Windows XP, click the General tab and then click Printing Preferences. Click the Paper tab. In the Optimize for drop-down list, select Thin Paper.
The printed media does not exit from the correct path
The straight-through output door is in the wrong position.
Open or close the straight-through output door to activate the proper output path. Close the door to use the printer output bin. Open the door to use the straight-through output path.
Printed pages push out of the output bin and onto the floor if large print jobs are left unsupervised.
On longer print jobs (over 75 pages), high humidity and thin media can cause the media to curl as it leaves the printer. The curled edge then pushes the previous media sheets onto the floor.
Remove the printed job from the output bin before it reaches 75 pages.
Cleaning or replacing the pickup roller
If the printer does not pull media from the input tray, the pickup roller might be dirty or damaged. Try cleaning the pickup roller before attempting to replace it.
See the "Accessories and ordering information" section in the HP LaserJet 1000 Printer Series User Guide to order a replacement pickup roller.
 caution:
Failure to unplug the power cord before beginning this procedure might damage the printer.
  1. Unplug the printer's power cord from the electrical socket and from the back of the printer. Allow the printer to cool.
    Figure : Unplugging the power cord
  2. Open the toner door and remove the print cartrigde.
    Figure : Opening the toner door and removing the print cartrigde
  3. Find the pickup roller.
    Figure : Locating the pickup roller
  4. Release the small, white tabs on either side of the pickup roller, and rotate the pickup roller toward the front.
    Figure : Releasing the pickup roller tabs
  5. Gently pull the pickup roller up and out.
    Figure : Removing the pickup roller
  6. If replacing the pickup roller, continue to Step 7. If cleaning the pickup roller, complete the following steps.
    1. Moisten a lint-free cloth with deionized water or isopropyl alcohol, and scrub the roller.
       note:
      In certain areas of California, air pollution control regulations restrict the use of liquid Isopropyl Alcohol (IPA) as a cleaning agent. In those areas of California, please disregard the previous recommendations and use a dry, lint-free cloth. The cloth may be moistened with water if desired.
      Figure : Scrubbing the roller with deionized water or alcohol
       warning:
      Alcohol is flammable. Keep the alcohol and cloth away from open flames. Allow the alcohol to dry completely before closing the printer and plugging in the power cord.
    2. Using a dry, lint-free cloth, wipe the pickup roller to remove loosened dirt.
      Figure : Removing loosened dirt
  7. Position the cleaned part or new part in the pickup roller slot.
    Figure : Positioning the pickup roller
     note:
    Circular and rectangular pegs on each side help to position the pickup roller correctly.
  8. Rotate the top of the pickup roller towards the back of the printer until both sides snap into place.
    Figure : Inserting the pickup roller
  9. Reinstall the print cartrigde, and close the toner door.
    Figure : Inserting the print cartrigde and closing the toner door
  10. Plug the printer's power cord into the back of the printer and then into the power source.
    Figure : Connecting the power cord
Replacing the printer separation pad
If the printer separation pad is worn, replace it. Clean the pickup rollers before replacing the separation pad. See the "Accessories and ordering information" section in the HP LaserJet 1000 Series Printer User Guide to order a new printer separation pad.
  1. Unplug the printer's power cord from the electrical socket and from the back of the printer. Allow the printer to cool.
    Figure : Unplugging the power cord
  2. Remove the input tray.
    Figure : Removing the input tray
  3. Locate the blue separation pad.
    Figure : Locating the separation pad
  4. Loosen the separation pad tabs. To loosen the separation pad tabs from the spring-loaded base, insert a flat-edged screwdriver in the slot under the separation pad and twist until the tabs are free.
    Figure : Loosening the separation pad tabs
  5. With one hand, push the spring-loaded base down (see callout 1). With the other hand, remove the separation pad (see callout 2).
      Figure : Removing the separation tab
    1. Spring-loaded base
    2. Printer separation pad
  6. With one hand, push the spring-loaded base down (see callout 1). With the other hand, position (the tab on the right is larger) the separation pad (see callout 2) in the slot.
      Figure : Positioning the separation pad
    1. Spring-loaded base
    2. Printer separation pad
  7. Snap both sides of the separation pad firmly into place.
    Figure : Snapping the separation pad into place
     caution:
    Remove the separation pad if it is not straight or there are spaces on one side. Make sure that the larger tab is on the right, and then reinsert the separation pad, snapping both sides into place.
  8. Reinsert the pickup roller, print cartrigde, and input trays. Plug the printer's power cord into the back of the printer and then into the power source.
    Figure : Plugging in the power cord

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