hp-support-head-portlet

Actions
Loading...

HP Customer Support

hp-contact-secondary-navigation-portlet

Actions
Loading...

hp-share-print-widget-portlet

Actions
Loading...
  • Information
    Fraudulent Callers - protect yourself and report it​

    Learn what to do if you are contacted by fraudulent callers posing as HP representatives. This could be a scam; do not provide any personal information.

    View article

hp-concentra-wrapper-portlet

Actions
Loading...

HP LaserJet 1000, 1200, and 3300 Series Products - Changing the Printer Separation Pad

Introduction
If the input tray feeds more than one page at a time, the printer separation pad might need to be changed. Recurring feed problems indicate that the printer separation pad is worn. Order a new printer separation pad from HP's Web site.
Before changing the separation pad, clean the pickup roller. View instructions for "Cleaning the pickup roller".
Replacing the printer separation pad
  1. Unplug the power cord from the printer, and allow the printer to cool.
    Figure : Locating power cord
  2. Remove the input trays.
    Figure : Locating input trays
  3. Find the blue separation pad.
    Figure : Locating the blue separation pad
  4. To pry the separation pad up from the spring-loaded base, insert a flat-edged screwdriver in the slot under the separation pad and twist until the tabs are free.
    Figure : Freeing the tabs
  5. Reach in through the opening, push the spring-loaded base down with one hand, and pull the separation pad up with the other hand.
    Figure : Removing the separation pad
  6. With one hand, position the new separation pad in the slot of the previous separation pad (callout 1). With the other hand, reach through the input tray opening, and push the spring-loaded base down (callout 2).
    Figure : Inserting new separation pad
     note:
    The tab on the right is larger to help position it correctly.
  7. Snap both sides of the separation pad firmly into place.
    Figure : Snapping separation pad into place
     caution:
    Make sure the separation pad is straight and that there is no space between the separation pad and the spring-loaded base. If the separation pad is not straight or there is a space on one side, remove the separation pad, make sure that the larger tab is on the right, reinsert the separation pad, and snap both sides into place.
  8. Reinsert the pickup roller, print cartridge, and input trays. Plug in the printer to turn it back on again.
Replacing the pickup roller
If the printer regularly misfeeds (no media feeds through, or more than one sheet feeds through), the pickup roller might need to be replaced or cleaned. Order a new pickup roller from HP's Web site. To replace the pickup roller, follow the steps below:
 caution:
Failure to complete this procedure might damage the printer.
  1. Unplug the power cord from the printer, and allow the printer to cool.
  2. Open the print cartridge door and remove the print cartridge.
    Figure : Locating the print cartridge
  3. Find the pickup roller.
    Figure : Locating the pickup roller (illustrated in blue)
  4. Release the small, white tabs on each side of the pickup roller by pushing them away from the roller, and then rotate the pickup roller toward the front.
    Figure : Locating the small, white tabs
  5. Gently pull the pickup roller up and out of the device.
    Figure : Pulling the pickup roller up and out
  6. Position the new pickup roller in the slot of the previous pickup roller.
    Figure : Positioning the pickup roller
     note:
    Circular and rectangular pegs on each side prevent incorrect positioning of the pickup roller.
  7. Rotate the top of the new pickup roller into position until the white tabs on each side of the roller snap the roller into place.
    Figure : Rotating the pickup roller into position
  8. Reinstall the print cartridge, and close the print cartridge door.
    Figure : Reinstalling the print cartridge
  9. Plug in the printer to turn it back on again.
Cleaning the printer pickup roller
To clean the pickup roller rather than replace it, follow the instructions below:
  1. Dampen a lint-free cloth in isopropyl alcohol or water, and scrub the roller.
     note:
    In certain areas of California, air pollution control regulations restrict the use of liquid Isopropyl Alcohol (IPA) as a cleaning agent. In those areas of California, please disregard the previous recommendations and use a dry, lint-free cloth. The cloth may be moistened with water if desired.
    Figure : Scrubbing the roller
     warning:
    Alcohol is flammable. Keep the alcohol and cloth away from an open flame. Allow the alcohol to dry completely before closing the printer and plugging in the power cord.
  2. Using a dry, lint-free cloth, wipe the pickup roller to remove loosened dirt.
  3. Allow the pickup roller to dry completely before reinstalling it in the printer. To reinstall the pickup roller, see Steps 6 - 9 of "Replacing the pickup roller".

hp-feedback-input-portlet

Actions
Loading...

hp-online-communities-portlet

Actions
Loading...

Ask the community!


Support Forum

Support Forum

Join the conversation! Find Solutions, ask questions, and share advice with other HP product owners. Visit now


hp-feedback-banner-portlet

Actions
Loading...

hp-country-locator-portlet

Actions
Loading...
Country: Flag United States

hp-detect-load-my-device-portlet

Actions
Loading...