Below are brief descriptions of the possible messages you may see on the configuration page of a printer or external HP Jetdirect print server. This information is taken directly from the HP Jetdirect Print Server Software Installation or Administrator Guide. Although no specific solutions are available in the descriptions, refer to the Administrator guide for more details.
Some NetWare errors may be resolved by upgrading the HP Jetdirect firmware. In any case of any error message, it is always suggested to upgrade the HP Jetdirect firmware. Click here to download HP Download Manager used to upgrade the firmware.
Printing a Configuration page
There are at least two styles of printer control panels - "Classic" and "Flex." Classic control panels typically have Menu and Item buttons; Flex control panels have a check mark button and arrow buttons and/or a numeric keypad.
While this complicates things in an environment with many different types of HP printers, the basic navigation concepts apply: the HP Jetdirect Configuration is usually found on an Information menu and since it is an I/O port on the printer, Configuration menus are usually on an I/O or EIO menu. Some printers can print a Menu Map to show what is available.
For Classic menus:
Use the MENU key on the Front Panel to go to the Information, Test, or PCL Test menu.
Press the ITEM key to go to the Print Configuration, Print EIO Configuration, PCL Configuration Page, or the Self Test.
Press Select, Go, or Enter.
For Flex Menus:
Press the check mark button to enter the menu system, press the down arrow button to Information.
Press the check mark button to enter the Information menu.
Press the down arrow button to Print Configuration.
Press the check mark button
Printing Configuration pages from other printers or HP Jetdirect models
Designjet printer's control panels vary even more - their Configuration pages are usually under the Utilities menu and are called Service, Print Service Config, and Config Plot.
The HP LaserJet 2100, 2200, and similar printers will print a page when both buttons on top of the printer are pressed simultaneously.
External HP Jetdirects have a TEST button on the top or the back of the HP Jetdirect.
Resetting an HP Jetdirect to factory defaults
Resetting the HP Jetdirect to factory defaults can help clear old configuration settings, clear or verify error messages on the configuration page, or clear any accidental, incorrect configurations.
Most HP printers can be reset to factory defaults (or cold-reset) by turning the printer off and holding down the Online or Go button while turning the printer back on. The printer control panel display should read "Cold Reset" or "Restoring Factory Settings" or something similar.
To cold reset an HP Jetdirect external print server, unplug the power cord from the HP Jetdirect device, then hold down the Test button for five to 30 seconds while plugging in the power cord.