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HP Jetdirect Print Servers - Novell NetWare Configuration Page or Self-Test Page Messages

Introduction
Below are brief descriptions of the possible messages you may see on the configuration page of a printer or external HP Jetdirect print server. This information is taken directly from the HP Jetdirect Print Server Software Installation or Administrator Guide. Although no specific solutions are available in the descriptions, refer to the Administrator guide for more details.
Some NetWare errors may be resolved by upgrading the HP Jetdirect firmware. In any case of any error message, it is always suggested to upgrade the HP Jetdirect firmware. Click here to download HP Download Manager used to upgrade the firmware.
Printing a Configuration page
There are at least two styles of printer control panels - "Classic" and "Flex." Classic control panels typically have Menu and Item buttons; Flex control panels have a check mark button and arrow buttons and/or a numeric keypad.
While this complicates things in an environment with many different types of HP printers, the basic navigation concepts apply: the HP Jetdirect Configuration is usually found on an Information menu and since it is an I/O port on the printer, Configuration menus are usually on an I/O or EIO menu. Some printers can print a Menu Map to show what is available.
For Classic menus:
  1. Use the MENU key on the Front Panel to go to the Information, Test, or PCL Test menu.
  2. Press the ITEM key to go to the Print Configuration, Print EIO Configuration, PCL Configuration Page, or the Self Test.
  3. Press Select, Go, or Enter.
For Flex Menus:
  1. Press the check mark button to enter the menu system, press the down arrow button to Information.
  2. Press the check mark button to enter the Information menu.
  3. Press the down arrow button to Print Configuration.
  4. Press the check mark button
Printing Configuration pages from other printers or HP Jetdirect models
Designjet printer's control panels vary even more - their Configuration pages are usually under the Utilities menu and are called Service, Print Service Config, and Config Plot.
The HP LaserJet 2100, 2200, and similar printers will print a page when both buttons on top of the printer are pressed simultaneously.
External HP Jetdirects have a TEST button on the top or the back of the HP Jetdirect.
Resetting an HP Jetdirect to factory defaults
Resetting the HP Jetdirect to factory defaults can help clear old configuration settings, clear or verify error messages on the configuration page, or clear any accidental, incorrect configurations.
Most HP printers can be reset to factory defaults (or cold-reset) by turning the printer off and holding down the Online or Go button while turning the printer back on. The printer control panel display should read "Cold Reset" or "Restoring Factory Settings" or something similar.
To cold reset an HP Jetdirect external print server, unplug the power cord from the HP Jetdirect device, then hold down the Test button for five to 30 seconds while plugging in the power cord.
NetWare or IPX/SPX messages
Novell or IPX/SPX status
Indicates the current NOVELL or IPX/SPX protocol status.
  • DISABLED indicates that IPX/SPX was manually disabled through the printer's control panel (if available), or by software (HP Jetadmin [obsolete]).
  • READY indicates the HP Jetdirect print server is awaiting data.
  • INITIALIZING indicates that the print server is registering the node address or name.
Mode
The mode used by the print server.
  • QUEUE SERVER indicates that the print server receives data directly from the queue.
  • REMOTE PRINTER, with the printer number following it, indicates that the print server emulates a Novell remote printer. If the printer is not configured, this field displays QUEUE SERVER.
Node name
  • QUEUE SERVER MODE: The print server name. This name must match a valid print server on the appropriate NetWare file server. The default name is NPIXXXXXX.
  • REMOTE PRINTER MODE: The name you gave to the network printer when you used HP Jetadmin (obsolete) to configure the network printer. The default name is NPIXXXXXX.
Jetadmin has been obsolesced. Click here for new software options.
(http://www.hp.com/cposupport/networking/support_doc/c04675275.html)
Port X status
  • READY: Print server is awaiting data.
  • INITIALIZING: Print server is registering the node address or name/type.
Server name
The name of the NetWare file server or print server: If no name is displayed, the HP Jetdirect print server has not been configured. If the message "UNABLE TO FIND FILE SERVER" appears in the "IPX/SPX STATUS:" section of the configuration page, the SERVER NAME field identifies the HP Jetdirect discovery method NSQ (Nearest Service Query) or GSQ (General Service Query) and the name of the proxy file server used to locate the configured bindery servers.
IPX/SPX retrans
Number of retransmissions necessary because a remote node did not acknowledge receipt of a frame sent to it. Excessive retransmissions may degrade performance, cause 40 ERRORS, or indicate developing network hardware or congestion problems.
Network frame type RCVD
The first line indicates the network number associated with the protocol frame type for communication between server and printer. The print server automatically determines the protocol frame type by listening to the NetWare data being transferred over the network, unless a specific frame type has been configured.
  • If UNKNOWN is listed, the HP Jetdirect print server is still trying to determine which network number to use.
  • If the network number is DISABLED, a specific frame type has been manually configured. The Frame Type value can be EN_8023, EN_8022, EN_II, or EN_SNAP.
  • The RCVD count indicates how many packets have been received for each frame type.
Bad packets RCVD
Total number of frames (packets) received by the HP Jetdirect print server with errors.
Configuration error
The configuration information for the NetWare functions is not stored correctly on the HP Jetdirect print server. Rerun the HP Jetadmin (obsolete) software to reconfigure. If this error persists, there may be a problem with the HP Jetdirect print server.
Disconnected
The Novell NetWare protocol is disconnected. Check the server and the print server.
Disconnecting from server
The server has been shut down because of an HP Jetadmin (obsolete) or PCONFIG configuration change or reset request. This message automatically clears after a few seconds, unless the printer is offline, is in an error state, or is servicing another I/O port or another network protocol.
Disconnecting - SPX timeout
The SPX connection to the print server was lost after the connection had been made. This indicates a possible network problem, or a problem with the print server.
  • Make sure all cables and routers are functioning correctly.
  • Try restarting the print server.
Firmware revision
X.XX.XX is the firmware revision number of the HP Jetdirect print server currently installed in the printer.
HP Jetdirect
JXXXXX identifies the HP Jetdirect print server model number.
Initializing trying to connect to server
The HP Jetdirect print server is trying to connect to the NetWare server(s). This is a normal message. Wait until the connection is established or another status message appears.
I/O Card initializing (init)
The HP Jetdirect print server is initializing the network protocols. For more information, see the network operating system status line on the configuration page (also called a self-test page or configuration plot).
I/O Card not ready
There is a problem with the print server or its configuration. Following the I/O CARD NOT READY message is a status message.
I/O Card ready
The HP Jetdirect print server is connected and awaiting data.
LAN error-external loopback
The HP Jetdirect print server is incorrectly connected to your network or is defective.
  • Make sure your HP Jetdirect print server is correctly attached to your network.
  • Check the cabling and BNC "T" connectors.
LAN error-infinite deferral
There is a network congestion problem. For coaxial cable networks, verify that the network cable is properly terminated.
 note:
If the print server is not connected to the network, this error cannot occur.
LAN error-internal loopback
  • Check the data rate switch on the HP Jetdirect print server to make sure it is set correctly.
  • For information on setting the data rate switch, see the Hardware Installation Guide for your print server.
  • Check the cabling, external transceiver, wiring concentrator, and taps.
LAN error-loss of carrier
Check the network connections. If the connections are intact, run the power-on self-test: turn the printer off, then on again. If the error persists, replace the HP Jetdirect print server.
LAN error-no linkbeat
With a 10/100 Base-T port connected, this message is displayed if Link Beat is not sensed.
  • Check the network cable.
  • Verify that the concentrator/hub is providing Link Beat.
LAN error-retry faults
There is a problem with your network cabling or external network configuration.
  • Make sure that your network cable is correctly terminated at both ends.
  • Verify operation of the hub or switch port.
LAN error-wire fault
There is a problem with the network cabling. Check the cabling between the printer and the network.
LAN HW address
The 12-digit hexadecimal network address of the HP Jetdirect print server installed in the printer.
Late collision error
Check the network topology, verify all cable segments, and make sure no segment is too long.
MFG ID
The manufacturing identification code.
NDS authentication error
Unable to log onto the NetWare directory tree. Make sure that the print server object is defined in the directory at the correct context.
NDS connection state error
The HP Jetdirect print server cannot change the NDS connection state. Check licenses on the spooling server.
NDS ERR: cannot read q host
Cannot locate the file server on the network. The server may not be running at this time or a communications problem may exist.
NDS ERR: change psswd failed
Cannot modify the print server password to the value expected by the HP Jetdirect print server.
NDS ERR: exceeds max servers
More queues were assigned than can be handled by the HP Jetdirect print server. Reconfigure the HP Jetdirect to use fewer queues.
NDS ERR: invalid srvr vers
The current version of the NetWare file server is not supported.
NDS ERR: invalid srvr versn
(This spelling may appear for newer Jetdirect print servers.) The current version of the NetWare file server is not supported.
NDS ERR: max print objects
Too many printer objects are assigned to the print server object. Reduce the number of printer objects assigned to the print server using NWADMIN.
NDS ERR: max queue objects
Too many print queue objects are assigned to the printer. Reconfigure the HP Jetdirect to reduce the number of queues assigned.
NDS ERR: no printer objects
No printer objects are assigned to the print server object configured to this HP Jetdirect print server.
NDS ERR: no queue objects
No print queue objects are assigned to the printer objects located in the NDS directory.
NDS ERR: srvr name unresolvd
The file server on the network cannot be located. The server may not be running at this time or a communications problem may exist.
NDS ERR: unable to find tree
The NDS tree cannot be located. The message may be caused because the file server is not running or because a network communications problem exists.
NDS ERR: unable to login
Unable to log onto the NetWare directory tree.
  • Make sure that the print server object is defined in the directory at the correct context.
  • Clear the print server password using NWAdmin.
NDS ERR: unresolvd prntr obj
The printer object cannot be located in the NDS directory.
NDS ERR: unresolved queue
The print queue object cannot be located in the specified NDS context.
NDS printer OBJ notify err
The list of notification objects assigned to the printer object cannot be located.
NDS print obj queue list error
The list of print queues assigned to the printer objects cannot be located.
NDS print server name error
The print server object cannot be located in the specified NDS context.
NDS prnt srvr public key err
In HP Jetadmin (obsolete), the Print Server (Printer Name) on the general configuration page does not match the Print Server Object Name created in NWADMIN or PCONSOLE. They must match. The printer object may have been assigned instead of the print server object.
NDS PS printer list error
Cannot locate a list of printer objects that should be assigned to the print server object.
NDS srver public key err
The Print Server (Printer Name) on the Jetdirect Configuration page does not match the Print Server Object Name created in NWAdmin or PCONSOLE. Reconfigure the HP Jetdirect so that they match.
NO queue assigned
The HP Jetdirect print server detected that the print server object has not been assigned any queues to service.
  • Reconfigure the HP Jetdirect to assign queues to the print server object or use PCONSOLE utilities to do this.
  • When multiple file servers are configured, the error is only displayed on the configuration page (also called a self-test page or configuration plot) if none of the file servers were successfully connected. However, HP Jetadmin can display status for all of the file servers.
Not configured
The HP Jetdirect print server has not been configured for NetWare.
  • Configure the print server for NetWare networks.
Packets transmitted
Total number of frames (packets) transmitted without error.
Password error
The HP Jetdirect print server detected that the password for the NetWare print server object is wrong.
  • Use the PCONSOLE utility to erase the password for the print server object. When the HP Jetdirect print server logs on again, it sets a new password. You may also use the HP Jetadmin (obsolete) software to create a new print server object and change the HP Jetdirect print server's NetWare node name to match.
  • When multiple file servers are configured, the error is only displayed on the test page if none of the file servers are connected. Use HP Jetadmin (obsolete) to obtain the status of all file servers.
Ready
The HP Jetdirect print server has successfully connected to the server and is awaiting data.
Security equivalence not set
Reset the HP Jetdirect to factory defaults and reconfigure it. Make sure the Novell client on the computer from which any HP software is being used is the most current. Make sure the HP Jetdirect firmware is the most current.
Total packets received
Total number of frames (packets) received by the HP Jetdirect print server without error. This includes broadcast, multicast packets, and packets specifically addressed to the print server. This number does not include packets specifically addressed to other nodes.
Trying to connect to server
The HP Jetdirect print server is trying to connect to the print server or NetWare file server after being configured. Wait for the print server to establish a connection with the print or file server.
Unable to attach to queue
A failure was detected when the HP Jetdirect print server tried to attach to one of the queues assigned to the print server object. This may be because no servers are allowed to attach to this queue. There may also be a networking or security problem.
  • Use PCONSOLE to make sure that servers are allowed to attach to the queue, to delete the print server object from the list of queue servers if you want the HP Jetdirect print server to service other queues, or to delete the queue and create a new one (the print server object must be added to the list of queue servers).
  • When the HP Jetdirect print server is configured for multiple file servers, the error is only displayed on the configuration page (also called a self-test page or configuration plot) if none of the file servers made the connection.
Unable to connect to server
  • REMOTE PRINTER MODE: The HP Jetdirect print server was unable to establish an SPX connection with the print server. Make sure that the print server is running and that all cables and routers are functioning correctly.
  • QUEUE SERVER MODE: The HP Jetdirect print server could not establish an NCP connection to the file server. Make sure that the correct file servers are connected.
  • When multiple file servers are configured, the error is only displayed on the configuration page if none of the file servers were successfully connected.
Unable to find server
The HP Jetdirect print server was unable to find the NetWare print server (Remote Printer mode) or file server (Queue Server mode). (There was no response to service queries for advertising print servers or file servers that matched the configured print server or file server name.)
  • Make sure that the print server or file server is running and that the print server or file server name configured on the HP Jetdirect print server matches the actual name used by the print server or file server.
  • Make sure that all cables and routers are functioning correctly.
Unable to get nds srvr addr
The NDS server address cannot be located or accessed.
Reconfigure the HP Jetdirect to change the context. The NDS server address cannot be located or accessed in that context. Contact Novell for DSrepair or check rights.
Unable to login
A failure was detected when the HP Jetdirect print server tried to log onto the file server. This could be caused by the print server object not existing on the file server, or because of a security check that prevents the print server from logging in.
  • Make sure the file server name and print server object name are correct. Use PCONSOLE to erase the password for the print server object. Use HP Jetadmin to create a new print server object.
  • When the HP Jetdirect print server is configured for multiple file servers, the error is only displayed on the configuration page (also called a self-test page or configuration plot) if none of the file servers made the connection.
Unable to sense net number
The HP Jetdirect print server has been trying for over three minutes to determine the NetWare protocol used on the network.
  • Make sure that any file servers and routers are operating correctly.
  • Make sure that the settings for NetWare frame type and source routing are correct.
Unable to set password
A failure was detected when the HP Jetdirect print server tried to set the password for the print server object. (Whenever the HP Jetdirect print server is able to log in without a password, it sets the password automatically.) This indicates a networking or security problem.
  • Reconfigure the print server to create a new print server object. When multiple file servers are configured, the error is only displayed on the configuration page if none of the file servers were successfully connected.
Unicast packets rcvd
Number of frames specifically addressed to this HP Jetdirect print server. This does not include broadcasts or multicasts.
Unknown ncp return code
The HP Jetdirect print server encountered an unexpected fatal error after it had successfully connected to the file server. A wide variety of failures could produce this error message, including a downed file server or a network router failure. The raw NCP error code is available in the Diagnostics section of HP Jetadmin (obsolete), and may provide more information.
Unsendable packets
Total number of frames (packets) not successfully transmitted because of errors.
XMIT collisions
Number of frames not transmitted because of repeated collisions.
XMIT late collisions
Total number of frames not transmitted because a late collision occurred. A large number may indicate a cabling problem on the network.

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