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HP Jornada 820 or 820e - Addendum to User's Guide

Preface
This document presents the Addendum to the HP Jornada 820 and 820e User’s Guide in its original format and wording. The User’s Guide is included with all new HP Jornada 820 and 820e Handheld PCs in hardcopy form. If the User's Guide is not readily available, download the electronic version of the HP Jornada 820 User’s Guide.
Introduction
Your HP Jornada 820 or 820e Handheld PC includes additional features not documented in the HP Jornada Handheld PC User's Guide. This addendum contains important information about these new features as well as updated troubleshooting tips.
In this addendum, there are instructions to help you:
  • Replace the main battery
  • Use HP dialup
  • Send taxes with bFAX Pro
  • Use the new HP Jornada hot keys application
  • Troubleshoot common problems
Replacing the main battery
When replacing the main battery, the new battery must be at least 30 percent charged before the HP Jornada will turn on. For information on charging the main battery and checking battery status, refer to the “Installing the main battery” section in Chapter 2 of the User's Guide.
When the HP Jornada is operating on battery power, the power control panel displays the estimated time left on the main battery. After disconnecting from AC power, it might take about one minute for the Estimated Time left to update.
Using HP dialup
Modifying existing connections
Use HP dialup to modify connections you have set up with HP dialup, and use Remote Networking to modify connections you have set up with Remote Networking. If you change an HP dialup connection using Remote Networking, the registry is saved incorrectly, and the connection can no longer be used.
Disconnecting from e-mail or Internet services while using HP dialup
When using the HP Jornada dialup application to connect to e-mail or Internet services, disconnect by following the procedure below. Disconnecting any other way (such as by resetting the HP Jornada or by pressing CTRL + ALT+ DEL) might cause the HP Jornada serial port to work improperly and change the dialup number. If unable to connect to the desktop PC after closing HP dialup, follow the procedure below to reset the serial port.
To disconnect
  1. Double-click the HP dialup icon in the Task bar, and maximize the window if necessary.
  2. In the HP dialup window, click Disconnect.
To reset the dialup number
  1. In the HP dialup windows select the connection, and click Edit.
  2. Click Modify, then follow the instructions on the screen to enter the dialup number for your service provider.
To reset the serial port
  1. Click Start, Settings, and Control Panel, then double-click the Dialing icon.
  2. Do not change any settings. Click OK to close the Dialing Properties dialog box.
Sending faxes with bFAX Pro
If you encounter difficulty when sending faxes using bFAX Pro, consult this section for help.
  • If you need to send several faxes, send them one at a time rather than all at once. The internal modem (model 820 only) might interrupt the transmission when several faxes are sent at one time. To send taxes one at a time, select a fax, then, on the Fax menu, click Send Fax. Do not click Send all Faxes in -Outbox.
     note:
    If sending is interrupted, perform a soft reset to disconnect the modem. For more information, see the “Resetting” section in Chapter 8 of the User's Guide.
  • If encountering difficulties sending faxes with BFAX Pro while using the internal modem (model 820 only), make sure you have selected the internal modem and disable Class I fax support. In BFAX Pro. On the Options menu, click Communications, select Modem on COM6 from the list labeled Modem to use, and clear the Use Class I Fax Support check box.
  • If unable to send faxes with bFAX Pro while using a PC Card modem:
    • Ensure that the correct modem is selected. In bFAX Pro. On the Options menu, click Communications, and select PC Card Modem on COM2 from the list labeled Modem to Use.
    • The modem may require setup parameters or a special initialization string.
Using the HP hot keys application
The HP hot keys give you one-key access to the programs or documents used most. With the HP hot keys application, you can configure the HP hot keys to open any program or file on the HP Jomada.
Starting the HP hot keys application
  1. Click Start, Programs, HP Utilities, and HP hot keys.
Customizing the HP hot keys
When starting the HP hot keys application, the current hot key assignments are displayed in a list. The default key assignments correspond to the program icons printed on the HP hot keys, the top row of keys on the HP Jornada keyboard.
To assign a program or file to a hot key
  1. Start the HP hot keys program.
  2. In the list, select the hot key to change.
  3. Under Assign to, select a program from the drop-down list, or click Browse to select a program or file that is not in the list.
Restoring default hot key assignments
Custom hot key assignments replace the default key assignments; however, you can also use the HP hot keys application to quickly restore the defaults, which correspond to the icons printed on the keys themselves.
To restore default key assignments
  1. Start the HP hot keys application.
  2. Click Restore defaults.
Troubleshooting
Problem
Diagnosis / Remedy
Web pages are not displayed according to the options you set in Pocket Internet Explorer
If you set up the Web service using HP dialup, the options set in HP dialup determine the way Web pages are displayed. Options changed in Pocket Internet Explorer affect only the current Web session; these changes are not saved.
Pressing the Pocket Internet Explorer hot key does not launch the program.
My Handheld PC or Windows Explorer may be open. Pressing the Pocket Internet Explorer hot key will switch among any open folders (such as Control Panel, My Documents, or My Handheld PC) and Pocket Internet Explorer. This is the correct behavior.
Sending and receiving files via infrared does not work.
The HP Jornada cannot send files to or receive files from a Windows CE 1.0 device via infrared. Windows CE 1.0 does not support the FastIR file transfer protocol used by the HP Jornada.
Unable to dial out using the modem.
In certain countries you may have to clear the Wait for dial tone before dialing check box. See the “Troubleshooting problems with remote connections” section in Chapter 8 of the User’s Guide.
Unable to send e-mail messages from the Inbox.
Message header is too big. If the address list exceeds 32 KB, Inbox is unable to send the message.
HP viewer seems to launch slowly.
Contacts, Calendar, and Tasks databases are very big. Limit the size of databases by synchronizing only selected contacts, appointments, and tasks. For more information, refer to the “Synchronizing selected data” section in Chapter 4 of the User’s Guide.
After performing a soft reset, the touch pad or USB device does not work.
Disconnect the USB device before performing a soft reset. Disconnect the USB device, perform a soft reset, and then reconnect the USB device again.
HP Jornada locks up.
Program memory is low. Connect to AC power, and perform a soft reset (see the “Resetting” section in chapter 8 of the User’s Guide). You can also use the System control panel to increase the allocated program memory. For more information, read the “Settings” topic in online help.
The display is distorted on an external monitor or projector.
Some VGA projectors may have a different refresh timing than the HP Jornada. To optimize the display, install Hpvoutst.exe from the HP Jornada compact disc to the HP Jornada. For details installing Hpvoutst.exe, refer to the Readme.file on the compact disc or see the “Adding software" section in Chapter 7 of the User’s Guide.

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