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HP Pavilion Desktop PCs - Finding and Updating Modem Drivers

This document pertains to preinstalled modems in HP Pavilion PCs.
Use this document to find and install modem drivers and updates for the modem that came with your HP Pavilion PC.
If you have changed the operating system on the HP Pavilion PC, use this document to see if a driver is available for your new operating system. If the modem does not work in the new operating system, it may be that it is no longer supported by the manufacturer or the manufacturer is no longer in business. If this is the case, replace the modem with a new one that is compatible with the new operating system.
Finding the modem name and driver version number
It is important to know the name and driver file version number when installing modem software. You need the name so you can match the name of the modem to the name of its driver.
You need the version number if you are looking to update the driver. Typically, you would not want to install a driver that has a smaller version number than the driver that you are already using. Use the following steps to find the modem name and version number:
  1. In Windows XP, click Start, right-click My Computer, and select Properties from the drop-down list.
    In Windows 98/ME, right-click My Computer and select Properties.
  2. In Windows XP, select the Hardware tab and click the Device Manager button.
    In Windows 98, and Me, click the Device Manager tab.
  3. Click + (plus sign) inside the box next to Modems. If the modem name is not in the listed or the modem name has a yellow exclamation mark next to the icon, then Windows cannot properly recognize the modem. Troubleshoot the modem using the HP support document HP and Compaq Desktop PCs - Advanced Dial-Up Modem Troubleshooting.
  4. Double-click the modem name to view the modem properties.
  5. Select the Driver tab in the Modem Properties window.
    In Windows XP the driver version is listed from the driver tab.
    In Windows 95, 98, or Me, click the Driver File Details button to see the version number.
Figure : Driver version listing
Modem information and driver updates
All original modem drivers for the version of Windows that came with your HP Pavilion PC can be installed using the application recovery process. If you do not have your original recovery discs or you have changed the operating system, then use the following table to download and install a modem driver:
 caution:
The following drivers and upgrades are provided as courtesy by HP. Use of the downloaded driver is done at the users own risk. HP is not responsible for damage or loss of data caused by the improper installation of a driver or driver update.
 note:
All driver downloads are direct links and installation text is in English.
Modem
Drivers and updates
14.4K modems
28.8K modems
33.6K modems
Drivers are not available for download from HP. Original driver is available on the last recovery disc or you can use a generic modem driver by Microsoft from the list of hardware manufacturers in the Add New Hardware wizard.
Conexant HSF Modems
Conexant HCF 56K Modems
Conexant/Rockwell/Riptide combination sound and modem cards
Creatix V.90 HaM
HSP56 World MicroModem
or
HSP MicroModem
Lucent Win Modem
or
LT Data/Fax Modem
This modem appears in nearly all HP Pavilions made since 2001.
For the most up-to-date Lucent Win modem driver for any version of Windows, use Microsoft Windows Update.
MSP3880-U 56K
or
MSP3880-W 56K
( Aztech )
Links to modem vendor Web sites

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