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HP Digital Home Networking - Resolving the Most Common Issues with the Phoneline USB Network Adapter (hn210p)

Introduction
This document contains fixes for the most commonly seen issues with the Phoneline USB network adapter (hn210p.)
Windows does not detect new hardware
If Windows does not detect new hardware with the network adapter hardware installed, or if it continues to detect the adapter each time the PC is restarted:
  • Verify that the adapter is securely inserted into the appropriate port on your computer.
  • Verify that your system BIOS is USB compatible and that your PC’s USB settings are enabled. The motherboard of your PC may have USB options not supported by your Microsoft (R) Windows operating system. If you are not sure, contact your PC’s manufacturer.
Windows cannot locate the driver for the network adapter
  • Be sure you have inserted the correct CD-ROM into your PC’s drive.
  • The CD-ROM may be defective, files may be missing, or you may be pointing Windows to the wrong drive. Confirm that the CD-ROM includes the files USB100TX.inf and USB100TX.sys. If the files are not on the CD-ROM, contact HP customer care.
The Windows logon screen doesn’t appear after restarting the computer.
Click Start, then click Log Off and log back on. If this doesn’t solve the problem, the PC manufacturer may have disabled Windows networking. Contact the manufacturer for help. For Windows 2000, consult your Microsoft documentation.
Shared Level Access is not accessible
On the Access Control tab, user level access is selected, but Shared Level Access is grayed out and not accessible.
  • The primary network logon is set to Client for NetWare Networks. On the Configuration tab of the Network Properties window, set the primary network logon to Client for Microsoft Networks.
  • Your personal Web server PC or Microsoft Front Page may require you to choose a user level for security reasons.
In Network Neighborhood I can see my computer but not others
  • Verify that the cables are connected correctly. Confirm that the Link or Activity LEDs are lit on both the network adapter and your hub if you are using one. Replace the cable with one you know works.
  • Verify that the other computers are turned on.
I do not want to share my drive or printer
I do not want to share a drive or printer anymore, or I want to physically remove a drive or printer from my network.
  • You will have to manually reconfigure your File and Printer Sharing settings. To disable printer sharing:
    1. From the Windows Start menu, select Settings > Printers.
    2. Right-click the printer you wish to disable on the network.
    3. Click Sharing, then select the Sharing tab.
    4. Click Do not share this folder.
    5. Click Apply, then OK.
  • To disable drive sharing:
    1. On your Windows desktop, double-click My Computer, then, right-click the drive you want to stop sharing.
    2. Click Sharing, then select the Sharing tab.
    3. Click Not Shared.
    4. Click Apply, then OK.
I cannot see some of the computers on my network
To locate computers on your network when your operating system is Windows 98
  1. On your Windows desktop, right-click Network Neighborhood, then select Find Computer.
  2. In the left panel in the Computer Name box, enter the name of a missing computer and click Find Now.
  3. Verify that you are using the same protocols and workgroup names on the computers by clicking Start > Settings > Control Panel, then double-clicking the Network icon.
  4. Select the Configuration tab, then verify your protocol settings.
  5. Add any missing protocols using the Add button in the Network window.
  6. Select the Identification tab, and verify that your workgroup settings are consistent with your other computers.
To locate computers on your network when your operating system is Windows 2000, Me, or XP
  1. On your Windows desktop, right-click My Network Places, then select Search for Computers.
  2. In the left panel in the Computer Name box, enter the name of a missing computer and click Search Now.
  3. Verify that you are using the same protocols on the computers as follows:
    • From the Windows Start menu select Settings > Control Panel.
    • Double-click the Networking & Dialup Settings icon.
    • Double-click the Local Area Connection icon.
  4. Verify that you are using the same workgroup names on the computers as follows:
    • On the Windows desktop, right-click My Computer and select Properties.
    • Click the Network ID tab. The workgroup (or domain) will be displayed.
My Network Neighborhood is empty
Verify that you have logged on correctly. Refresh the screen by pressing F5 several times.
The LEDs on the adapter flash back and forth in rhythm
The driver for the network adapter has not been properly installed. Run the installation program again from the CD-ROM.
Network adapter failed to configure correctly
On some laptop PCs the network adapter fails to configure correctly after the drivers have been loaded. After loading the drivers:
  1. Log off and disconnect the adapter from your laptop’s USB port.
  2. Turn off your laptop.
  3. Reconnect the adapter.
  4. Reboot the laptop and log back on.

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