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    Fraudulent Callers - protect yourself and report it​

    Learn what to do if you are contacted by fraudulent callers posing as HP representatives. This could be a scam; do not provide any personal information.

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HP SureStore CD-ROM Server, Server/Tower, and Expansion Tower - Hardware and Software Warranty Statement

YOUR AUTHORIZED DEALER
If you encounter difficulty, begin by contacting your HP Authorized Dealer who sold this product to you. Your HP Authorized Dealer will be familiar with your requirements and can provide assistance.
CUSTOMER SUPPORT
Hewlett-Packard has support services available to help you in case of difficulties with your HP CD-ROM Server.
WARRANTY PERIOD
Two Year, Return-to-HP Warranty
The components of your HP CD-ROM server/tower product - the server module and the tower and the HP CD-ROM drives - are warranted against defects in materials and workmanship for a period of two years from the date of receipt by the end user. During the warranty period, HP will replace the unit at no charge provided the defective unit is returned. You may return the unit to your HP Authorized Dealer or your local HP Sales and Service Office representative. Be sure to include a copy of your purchase receipt.
This warranty does not apply if the HP CD-ROM server/tower has been damaged by accident or misuse, or as a result of service or modification by other than an authorized Hewlett-Packard Service Facility. No other express warranty is given by Hewlett-Packard. Hewlett-Packard shall not be responsible for consequential damages.
For your records, please retain your original proof of purchase. Record the product number and serial number. Your product number is on a white label on the rear of your tower, for example, "J3276A". The serial number is on the same label.
For warranty service on HP CD-ROM Server products (USA only), call HP with the following information:
  • HP product model number
  • Serial number
  • Description of the problem
  • Ask for information and instructions on returning the defective product.
     note:
    Three sources of information are readily available to help you find an HP Support Services phone number:
    1. The web at URL
    http://www.hp.com/cposupport/eschome.html. Select "Other HP Support Services."
    2. The User's Guide that came with your HP product.
    3. An authorized HP Dealer or Retailer.
SERVICE BILLING (OUT OF WARRANTY)
When ordering a replacement unit for out-of-warranty service, you may be charged a repair cost. See your HP Authorized Dealer or your local HP Sales and Service Office representative.
 note:
Three sources of information are readily available to help you find an HP Support Services phone number:
1. The web at URL
http://www.hp.com/cposupport/eschome.html. Select "Other HP Support Services."
2. The User's Guide that came with your HP product.
3. An authorized HP Dealer or Retailer.
SERVICE OUTSIDE THE USA
Customers outside the USA should contact their HP Authorized Dealer or HP Sales and Service Office to obtain information on prices, exchange unit availability and instructions.
SERVICIO EN MEXICO
Para cualquier servicio requerido dentro de la Republica Mexicana, favor de communicarse a:
Hewlett-Packard de Mexico, S.A. de C.V.
Monte Morelos No. 209
Loma BonitaGuadalajara, Jal. CP 45060
Telefono 669-95-00
FOR AUSTRALIA AND NEW ZEALAND
For consumer transactions in Australia and New Zealand: The warranty terms contained herein - except to the extent lawfully permitted - do not exclude, restrict, or modify, and are in addition to, the mandatory statutory rights applicable to the sale of this product to you.

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