The error message "PRNT-HD ACCESS COVER OPEN" is displayed on the LCD of the printer. The printhead access cover must be completely closed before the printer will start the print job. When the printhead access cover is completely closed, a clear plastic switch is actuated that allows the carriage to move.
HP 2500C Professional Series Color Printer - The Error Message "Printhead Access Cover Open" Occurs
Follow the steps below to isolate the problem.
Turn on the printer and open the printhead access cover and inspect the clear plastic switch. Make sure the switch is secure and undamaged. See Figure 1.Figure : Location of the clear plastic switch
warning:When the clear plastic switch is pressed, the carriage may move rapidly from side to side. Stay clear of the carriage path when pressing the clear plastic switch in the next step.
To avoid injury, keep your hands out of the printer and clear of the carriage path when performing this step. Using extreme caution, push the clear plastic switch in the direction indicated by the arrow in Figure 1. If the printer displays "READY" on the LCD, the switch is functioning correctly.
Close the printhead access cover. Make sure the printhead access cover is completely closed.
If the "PRNT-HD ACCESS COVER OPEN" error message continues after following the steps above, the printer requires service.
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