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HP 2500C Professional Series Color Printer - Diagnostic Tools

Diagnostics menu from the printer's control panel
Item
Explanation
ALIGN PRNT-HDS
This item aligns the printheads to ensure the printout is of the best possible print quality.
CLEAN PRNT-HD: LEVEL 1
This item cleans the printheads. Level 1 is the basic level and should be performed first.
CLEAN PRNT-HD: LEVEL 2
This item cleans the printheads. Level 2 is more thorough than Level 1, but it should be performed only when Level 1 cleaning does not solve the print quality problem.
CLEAN PRNT-HD: LEVEL 3
This item cleans the printheads. Level 3 is the most thorough, but it should be performed only when Level 2 cleaning does not solve the print quality problem as it uses the most ink.
PERFORM TRAY 2 PAPER PATH TEST
This item performs a paper path test on Tray 2. When this is selected, the printer will pick paper from Tray 2 until all the paper has been ejected.
PERFORM TRAY 3 PAPER PATH TEST
This item performs a paper path test on Tray 3. When this is selected, the printer will pick paper from Tray 3 until all the paper has been ejected.
PERFORM TRAY 1 PAPER PATH TEST
This item performs a paper path test on Tray 1. When this is selected, the printer will pick paper from Tray 1 until all the paper has been ejected.
How to print the Diagnostic Test
The Diagnostic Test page provides an abundance of information that assists in determining the status of the printer. This information will help verify if the printer is working properly.
To print a Diagnostic Test:
  1. Press MENU until Self-Test Menu appears.
  2. Press ITEM until Print Diagnostic Page appears.
  3. Press SELECT to print the Diagnostic page.
How to read the Diagnostic Test
The Diagnostic Test page is divided into four sections:
Section one: Printer information
Elements in this area provide specific data about the printer itself:
  • Model: Printer model name
  • Version: Firmware version number
  • Service ID: Service identification number
Section two: Font information
This section lists the bitmap fonts included in the printer’s firmware. The Diagnostic page identifies point sizes available for each font, which fonts are proportional, and which fonts are fixed-pitch. Verify that all the fonts are printed clearly.
Sections three and four: Printhead and ink cartridge information
Elements in this area diagnose problems with the printheads and ink cartridges.
The Nozzles Disabled section identifies exactly how many nozzles failed to fire on each printhead. Printheads with three or fewer disabled nozzles should not exhibit print quality problems.
The graphic under Printhead Status illustrates the health of each printhead. The graphic under Ink Cartridge Level illustrates how much ink remains in each ink cartridge.

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