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HP 2000C Professional Series Color Printers - Paper Feed Problems

Following is a list of issues that may occur when feeding media through the HP 2000C Professional Series Color Printers. This list includes possible causes and solutions.
Problem
Possible cause
Solution
The printer does not pull paper from the In tray properly.
The In tray is out of paper.
Load paper in the In tray and press the RESUME button.
The paper width adjuster or paper length adjuster is not properly set.
1. Make sure the paper width adjuster is against the left side of the stack but is not blocking the stack.
2. Push in the paper length adjuster to make sure the paper is fully seated in the printer. Make sure not to push too hard, causing the paper to buckle.
The In tray is too full.
Load no more than 150 sheets of 20-lb. paper in the In tray (250 sheets in the accessory paper tray).
The paper is out of specification.
Verify that the paper meets the media specifications. If out of specification, replace the paper in the In tray.
The accessory paper tray is not properly installed on the printer.
Remove and reinstall the accessory paper tray using the three metal pegs on top of the tray to align the tray to the printer.
Different paper types, sizes, or weights are loaded at the same time.
Reload with paper using only one type, size, or weight.
The paper is improperly loaded.
1. Remove the paper stack from the In tray.
2. Make sure the stack is even and does not contain wrinkled, curled, or damaged paper.
3. Reload the paper, making sure the paper sits snugly against the right side of the printer and that the paper width adjuster is snug against the paper.
The paper is not lifting up to contact the paper feed rollers.
1. Remove the paper stack from the In tray
2. Watch the back of the In tray to make sure it is raising and lowering as the printer attempts to print. Contact HP Customer Care for assistance if the back of the tray is not raising and lowering.
The printer does not drop any paper from the wings to the Out tray.
The Out tray is too full.
Remove the paper from the Out tray.
The accessory paper tray is not installed correctly.
Remove and reinstall the accessory paper tray using the three metal pegs on top of the tray to align the tray to the printer.
Pause Control is active for the selected media type.
Pause Control allows media to have a longer drying time when using some of the special media types such as transparencies or HP Deluxe Photo Paper. Two options are available to reduce the pause time.
1. Use the printer’s RESUME button to drop the paused page into the Out tray and continue printing.
2. Change the printer settings for the paper type or print quality.
Paper does not eject from the printer.
The computer was turned off while the printer was printing.
1. Turn off the printer.
2. Turn on the computer first, and then turn on the printer.
The printer did not receive a form feed command.
If the software does not send a form feed, page eject, or reset command at the end of a print job, press the printer’s RESUME button to initiate a manual form feed.
Problem
Possible cause
Solution
Paper does not fully eject from the printer (the Resume and Power lights blink alternately).
Paper is jammed in the printer.
1. Turn the printer off and back on to see if the printer can clear the jam. If not, proceed with steps 2-5.
2. Turn the printer off.
3. Remove all the paper from the In tray and Out tray and then remove the Out tray.
4. Carefully pull the jammed paper out of the printer. The wheels will turn with the power off, allowing any paper caught in the wheels to be removed.
5. After all the jammed paper is removed, replace the Out tray and turn the printer on.
Paper is jammed in the accessory paper tray.
1. Turn the printer off and back on to see if the printer can clear the jam. If not, proceed with Steps 2 - 7.
2. Turn the printer off and remove all the paper from the In tray and Out tray.
3. Remove the Out tray by lifting it up halfway and then pulling it out.
4. Lift the printer off the accessory paper tray and set the printer on its side.
5. Carefully pull the jammed paper from the input slot on the bottom of the printer or from the output slot on the top of the tray.
6. Replace the Out tray.
7. Replace the printer on top of the accessory paper tray and turn the printer on.
The printer advances multiple sheets of paper.
The paper is stuck together.
1. Remove, re-stack and flex or bend the paper, then reload it.
2. Verify that the paper meets the media specifications. If out of specification, replace the paper.
Too much paper is in the In tray at one time.
Remove some of the paper.
Different paper types, sizes, or weights are loaded at the same time.
Remove the paper and reload paper using only one type, size, and weight.
The paper in the In tray is bent.
Remove the paper and reload it. Push the paper length and width adjusters toward the paper until it stops, but do not bend the paper.
Envelopes do not advance into the printer from the In tray.
The envelopes are improperly loaded.
If using the In tray to load several envelopes, push the paper length and width adjusters toward the envelopes until they stop. Make sure not to bend the envelopes.
The envelopes are bent or damaged.
Do not use envelopes with bent or curled corners.
Too many or too few envelopes are loaded in the In tray.
Adjust the number of envelopes in the In tray.
The envelope is too small.
If using the single envelope slot to load a small envelope, the envelope may not be long enough to reach the paper feed rollers. Use a longer envelope.
Cards do not advance into the printer.
The cards are incorrectly loaded in the In tray.
1. Slide the paper length and width adjusters to their outermost positions and take the cards out of the In tray.
2. Reload the cards and re-adjust the paper length and width adjusters to fit snugly against the cards' edges being careful not to bend the cards.
An unsupported type of card is loaded into the In tray.
Verify that the cards meet the media specifications. If out of specification, replace the cards in the In tray.

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