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HP DeskJet 600 and DeskWriter 600 Series Printers - Steps for Changing Ink Cartridges

Issue:
If an ink cartridge is not properly inserted and identified by the printer, the following symptoms may occur:
  • Flashing Resume light (top, yellow light)
  • Ink cartridge carriage stalled in the center position of the carriage guide
  • Poor print quality, missing colors, or blank pages
Solution
When changing the ink cartridges, use the following procedure to help ensure proper insertion, as well as extending the life of the ink cartridges:
  1. With the power on, lift the top cover so that the carriage will move to the center position.
  2. Remove the currently installed ink cartridge (if the ink cartridge is to be used again, place the ink cartridge in the storage container).
  3. Place a new or alternate ink cartridge into the carriage (if the ink cartridge is new, carefully remove the protective tape that covers the ink nozzles).
  4. Snap the ink cartridge into position. A click should be heard when the ink cartridge snaps snugly in the carriage.
  5. Close the top cover. The Resume light should flash for a few seconds before going off. The carriage should be heard returning to the home position on the right side of the printer.
 note:
If the Resume light (top, yellow light) continues to flash, the ink cartridge has not established sufficient contact and has not been properly identified by the printer. In this case, use the following procedure:
  1. Do not turn off the power.
  2. Open the top cover so that the carriage will move to the center position.
  3. Remove the ink cartridge.
  4. Unplug the power to the printer.
  5. Check to see if the ink cartridge contacts are clean (the contacts are located on the back of the ink cartridge). If the contacts are not clean, clean the contacts with a foam rubber swab or lint-free cloth slightly dampened with water (do not touch the contacts or nozzle plate).
  6. Inspect the contacts located on the back wall of the carriage for cleanliness and damage. If dirt or dust is present, clean the carriage contacts with a foam rubber swab or lint-free cloth slightly dampened with water. If the carriage contacts show noticeable damage, contact the HP Customer Support Center listed in the printer User's Guide.
  7. Use a dry foam rubber swab or lint-free cloth to remove the moisture from the contacts.
  8. Plug in the printer. Turn on the printer.
  9. Place the ink cartridge into the carriage.
  10. Snap the ink cartridge into position. A click should be heard when the ink cartridge snaps snugly in the carriage.
  11. Close the top cover. The Resume light should flash for a few seconds before going off. The carriage should be heard returning to the home position on the right side of the printer.
  12. If a good connection is still not established, try the procedure with a new ink cartridge.
  13. If a new ink cartridge is not establishing a good connection, the printer may need to be serviced. Contact the HP Customer Support Center listed in the printer User's Guide.
Cause
With the growing popularity of color and photo-quality printing in the home and the introduction of specialty ink cartridges, ink cartridges are being changed more than they have been in the past. Changing the ink cartridges more often increases the chance that an ink cartridge does not seat perfectly in the ink cartridge carriage. If this occurs, sufficient electrical contact between the ink cartridge and the printer may not be established, and the ink cartridge may not be correctly identified by the printer.
Causes of improper ink cartridge seating include the following:
  • Dust, dirt, lint, or foreign residue on the ink cartridge, carriage, or contact points
  • Worn or damaged contact points
  • Improper insertion of the ink cartridge

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